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Windows 7: BSOD with HP Envy14 even after reinstalling OS

05 Nov 2013   #1

Windows 7 Home Premium x64
BSOD with HP Envy14 even after reinstalling OS


I'm new to this forum and not very tech savvy but really need some expert advice on helping me to solve the problem with my system.

My laptop is HP Envy14 with Windows 7 Home Premium 64-bit. I have had the laptop for about 2 years now but been experiencing the BSOD only for the past 3 weeks now. It occurs at random times; the worst was up to 20 times a day and this is when I decided to fully reinstall the Windows 7. Before this I did all sorts of Windows/HP troubleshooting, restore points, command checks etc. and none of them showed problems.

I've been suspecting my Norton anti-virus programme to be the cause (before reinstalling Windows 7, whenever I wanted to open Norton, it wouldn’t let me and BSOD appears ) however I have reinstalled the Norton but BSOD still occurs and I can access Norton fine after reinstallation of Windows 7.

The blue screen message I’ve been getting is the "page fault in non-paged area" and through BlueScreenView I have gathered some information regarding the crashes after reinstalling Windows 7:

Dump file: 110513-57533-01.dmp
Crash date & Time: 05/11/2013 12:37:01
Bug check code: 0x00000050
Caused by driver: ntoskrnl.exe
Caused by address: ntoskrnl.exe+75bc0
File description: NT Kernel & System
Microsoft® Windows® Operating System
Microsoft Corporation
File version: 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor: x64
Crash Address: ntoskrnl.exe+75bc0
Full Path: C:\Windows\Minidump\110513-57533-01.dmp
Processor Count: 4

I also had a crash for another driver:

Dump file: 110513-37159-01.dmp
Crash date & time: 05/11/2013 13:08:15
Bug check code: 0x00000050
Caused by driver: iaStor.sys
Caused by address: iaStor.sys+62d1
File description: Intel Rapid Storage Technology driver - x64
Microsoft® Windows® Operating System
Microsoft Corporation
File version:
Processor: x64
Crash Address: ntoskrnl.exe+75bc0
Full Path: C:\Windows\Minidump\110513-37159-01.dmp
Processor Count: 4

I have also had BSOD happening due to Synaptics Touchpad Driver fault.. therefore it seems there are multiple drivers that are causing these and there seems no way for me to know how to fix all of them..

I have attached a zip file of the dump file.

Please anyone, suggestions?


My System SpecsSystem Spec
05 Nov 2013   #2

Windows 10

Welcome to SF :) .

All of the bug checks are the same, 0x50 and they appear to originate from outdated display drivers.

BugCheck 50, {fffff88144ea4b60, 0, fffff88006787a18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

2: kd> lmvm igdpmd64
start             end                 module name
fffff880`0662d000 fffff880`071debc0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Sat Mar 26 04:17:43 2011

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04cd2000 fffff880`04d21000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 13 05:17:14 2011

2: kd> lmvm atikmdag
start             end                 module name
fffff880`05820000 fffff880`06147000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Apr 13 06:08:37 2011

Please use this set of online utilities and update any Intel drivers it suggests,
as well as with the AMD utility (the AMD utility should find only the GPU [graphics card] driver).

Keep us informed :) .
My System SpecsSystem Spec

 BSOD with HP Envy14 even after reinstalling OS

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