Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD Caused by ntoskrnl.exe - Occurs when Displaying on VGA Monitor

06 Nov 2013   #1

Windows 7 Professional 64-bit
BSOD Caused by ntoskrnl.exe - Occurs when Displaying on VGA Monitor

Hi there,

I am the Administrator at my company and I'm out of ideas on how to fix this problem. Mostly all users who use the TV in the Conference Room to do Presentations are getting Blue Screens. The BSOD says the issue is a BAD_POOL_HEADER, and Blue Screen Viewer shows me the issue is caused by ntoskrnl.exe failing. I have (to my knowledge) the most updated Graphics Drivers and this seems to only affect our HP Computers (6555b or 6560b models).

I've uploaded the SF Diagnostic Tool output file, in the format that was described in this: SF Diagnostic Tool - Using for Troubleshooting thread.

I'm not sure what other information, if any, you need. But I can provide more information if you need it.

I look forward to hearing back soon.

My System SpecsSystem Spec
06 Nov 2013   #2

Windows 10

Hello :) .
I would just like to point out that if you found this post (<link) useful please mark the thread as solved
and thank Arc for his time, one of the greatest supporters on the boards.

A single dump is not enough in most cases a few more would have been nice.
This case is somewhat similar.

BugCheck 19, {22, fffffa800818f000, 0, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+74654 )
lmvm igdkmd64
start             end                 module name
fffff880`04a90000 fffff880`04fac380   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jan 16 22:30:35 2013
Please update the driver using this online utility and see if the machine still bug checks,
if it does enable Driver Verifier and post back with a three or four new dump files.
Quote   Quote: Originally Posted by Arc
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec

 BSOD Caused by ntoskrnl.exe - Occurs when Displaying on VGA Monitor

Thread Tools

Similar help and support threads
Thread Forum
BSOD ntoskrnl.exe only occurs when computer is left unattended
Quite a bizarre BSOD I am getting. When I leave my computer unattended for several and return to the computer, I find that it has rebooted itself with a Windows message stating a crash has occurred. I have not seen the BSOD as it automatically reboots itself. The computer can be sitting there...
BSOD Help and Support
BSOD caused by driver (ntoskrnl.exe) /adress (ntoskrnl.exe+72a40)
Got my first blue screen of death tonight, had 2 firefox opened one watching youtube video another browsing internet. After bsod it restarted i login but just black screen with cursor, ctrl alt delete worked so i shut my computer down. Boot up normally after, check my minidump file, bsod cause...
BSOD Help and Support
BSOD occurs when computer asleep, involving ntoskrnl.exe
I have an HP TouchSmart 620-1110, running Windows 7 Home Premium edition, 64bit. For the last few days, the computer has been shutting itself down overnight from sleep mode. So far, this only happens when the computer is asleep. I have attached the SF Diagnostic information. My wife's HP...
BSOD Help and Support
BSOD occurs randomly...ntoskrnl.exe
Computer is crashing on me, never any specific time, or program as far as I can tell computer is a Gateway SX2800-07 running Windows 7 Home Premium -x64 -OEM install -about a year old, hasn't been reinstalled since -passed the health test with no problems I've attached a .zip with a...
BSOD Help and Support
BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1
I was recently sent a Toshiba Satellite P745 as part of Toshiba's Replacement Program and it is getting random BSODs. I'm wondering if it is because I'm running uTorrent and that is causing the BSOD because they are associated with NETIO.sys and ntoskrnl.exe. I have applied all of the updates...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:23.
Twitter Facebook Google+