PSOD BCCode 117 after Welcome Screen.

Will01 · 08 Nov 2013

Hi All,

I really hope someone can help me here. I have what I believe to be a driver issue.

Every time I boot my PC cold I get a Pink Screen of Death, there is very little showing in event viewer and the only time I managed to get any sort of log during boot was this one:

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	2057

Additional information about the problem:
  BCCode:	117
  BCP1:	FFFFFA800802C010
  BCP2:	FFFFF8800733E2B0
  BCP3:	0000000000000000
  BCP4:	0000000000000000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\103113-14882-01.dmp
  C:\Users\AllUsers\AppData\Local\Temp\WER-30544-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I am unsure if this is even related to the PSOD or is an entirely different issue but I am trying to give you guys enough info to help me.

My first reaction was that my GFX card was failing as I know the GTX 280 was prone to that particular problem. But I am leaning away from that now for a couple of reasons.

1. This issue was not present until shortly after I upgraded my sound card, this could be a coincidence but it just seems fishy to me.
2. If I boot into my new installation of Ubuntu, it boot's first time, every time without any PSOD whatsoever.

I consider myself pretty PC literate but this problem has me beat. I really don't want to pay for a new GFX card only to discover that is not the problem.

Thanks in advance for any help you can offer.

ICIT2LOL · 08 Nov 2013

Hello and welcome Will I am assuming you have done the sfc chkdsk and driverfor the card?

What isn't in the specs mate is the sound card can you tell us what it isplease?

Just as a curiosity is this the driver you downloaded??

http://www.nvidia.com/download/driverResults.aspx/68799/en-us

Will01 · 09 Nov 2013

Hi,

Thanks for replying.

The computer has ran a chkdsk following recent PSOD on it's own, I have not ran a further one since, might this help?

I have had numerous video drivers installed, I did have the latest but found it unstable in one of my games so I went back to 314.22 for stability reasons.

The sound card is the Asus Xonar DG and I have installed the latest drivers I could find online for the card.

ICIT2LOL · 09 Nov 2013

Ok Will mate have you tried any malware scans yet as well? if not try these and delete any rubbish they find

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

(download from bleeping computer)

Now I have that very same sound card in all of my machines and haven't had an issue as I also run GTX 650's too so I don't think there is a conflict between the softwares of them.

It is the PSOD that has me fooled as I have never heard of one before or do you and I am going out on a limb here think that it is really a BSOD and the card is bung?

ICIT2LOL · 09 Nov 2013

Will I just had a look and came up with these
Pink Screen Of Death - Nvidia - Graphics & Displays#.

PINK SCREEN OF DEATH FREEZE!!!!!!!!!NVIDIA PROBLEM????!! F###K

Addit Mate I see this was manufactured back in 2008 according to Wikipedia so maybe it has seen better days

Will01 · 09 Nov 2013

I run MSE when it prompts me to. I will try these other 3 pieces of software also. I will need to wait until tomorrow before I can report if the problem is rectified. The PC is running now and once it is up and running I can reboot over and over without a single issue.

I do not genuinely think the BSOD and the PSOD are related. This is on the basis that I have only seen a BSOD log once and I have had this problem at least 4 times a day for the last couple of weeks.

Another think that is confusing me, if my GFX Card was failing, surely the PSOD would be presented when I started gaming?

I can run FFXIV for a full day almost (I deliberately leave it running while I go about my business) which is quite graphically intensive for my machine without a single issue?

ICIT2LOL · 09 Nov 2013

Well yes Will they are related only because as you can see that the colour is being generated by the card. Well in my mind anyway.

You haven't tried reseating the card or running any tests on it?

You could try this if you do reseat the card as well.

SLOTCLEANING

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them offhold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.

Will01 · 10 Nov 2013

Hi Again,

I ran all the 3 Anti-Malware programs and my system come's up clean.

I have reseated the card and found it has no effect. I also ran Furmark on my card for 10 minutes. The temperature does go quite high (104 degree's) but I experience no Artifacting or system crashes, or any form of PSOD.

In terms of slot cleaning, what is the best thing to buy that contains that type of alcohol?

I have never cleaned the pc in that way before.

Thanks Again,

Will

ICIT2LOL · 10 Nov 2013

Will I should think any pharmacy will sell that sort of alcohol it is only that I work in health and have access to those swabs that I squeeze onto the cloth. But in any case any alcohol (not grog obviously because it would contain contaminants) will do even methylated spirits is acceptable.

Will01 · 16 Nov 2013

Hi There,

So I have tried all the suggestions now and unfortunately the problem still exists.

I can still boot into Ubuntu without any graphical corruption or error. I have also found that if I let ubuntu run for a while, check my emails/forums etc so the PC is heated up then boot into window's it will boot on the first or second attempt. Whereas it I go cold into windows it can take up to 8 times to get booted into windows.

So do you think this is a sign my aging GTX 280 is on the way out?

I'll happily pay to replace the card, i'd just be concerned if I do and it turns out to be something else.

Once again, thanks for all your help.

Will