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Windows 7: Array of different BSOD's - NEW Sager Laptop LOGS inside

10 Nov 2013   #1

W 7
Array of different BSOD's - NEW Sager Laptop LOGS inside

Hi guys. I bought a new Laptop from SAGER. Pretty decent one. Sager NP9390/Clevo P375SM

From withing 1 hour of using the new laptop. BSOD... YAY!! my favourite. I've been trying all sorts of things to solve the issues. Memtest, hard drive checks. Driver updates, reinstalling windows.

I've got no clue on how to solve this. It's been going on for months. I need a stable laptop, as i'm a 3D designer. Well... we all want a stable laptop .

So here are my logs if you guys need anything more. Please ask. Sager gave up and told me to just send the laptop for repairs, but it's $250 shipping.

My System SpecsSystem Spec
11 Nov 2013   #2

Windows 10

Hi Mushroom :) .

All of the bug check are of a network related nature, be it afd.sys / Ak27x64.sys / Rt64Win7.sys
and two other (DV enabled) dumps which catch Avast with his hand in the cookie jar as well.

If you still have Driver Verifier enabled, please disable it - Driver Verifier - Enable and Disable.

The strange thing is that the drivers are not terribly outdated.
Please ensure latest versions:

lmvm Rt64win7
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Jun 18 10:52:16 2013
Description Version Update File Size Download
Win7 and WinServer 2008 R2 Auto Installation Program (SID:1606895)
7.075 2013/9/24 5962k Choose a server
lmvm ak27x64
    Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
    Image name: Ak27x64.sys
    Timestamp:        Tue Apr 02 23:11:22 2013
Killer™ e2200, Wireless-N 1102, 1103 and 1202 | 64Bit (Version #

Please remove Avast using this uninstall utility by following the instructions.

This driver is a known BSOD cause:
lmvm wdcsam64

fffff880`0be8c000 fffff880`0be8f880   wdcsam64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\wdcsam64.sys
    Image name: wdcsam64.sys
    Timestamp:        Wed Apr 16 11:39:08 2008
Please ensure updated firmwares of both SSD's!

Please post a screenshot of the Disk Management utility.
My System SpecsSystem Spec
13 Nov 2013   #3

W 7

Ohh wow dude. I love you (no homo). Will try these out now. Just got back to my laptop.

Finally some one with a brain, hehe. Why doesn't sager hire you .

Thanks a million. Will post up results etc later. Keep you informed.
My System SpecsSystem Spec

13 Nov 2013   #4

W 7

Here is a screenshot of my disk management.
My System SpecsSystem Spec
13 Nov 2013   #5

Windows 10

Thanks for the feedback and the added info :) .
It doesn't appears as though you have a RAID setup but I still suspect you do.
Boot into the BIOS and verify the setting for the SATA MODE (or something very similar) option.
Do you know whether you are running RAID or not? this is important.

Did you manage to complete something from the suggestions?
My System SpecsSystem Spec
14 Nov 2013   #6

W 7

I've updated those drivers and firmware for my Crucial SSD. Still getting BSOD's.

So what i might do. Is a clean install with fresh drivers, up to date etc. See how that goes. If the problem continues i'll require your help.

No i'm not using RAID. I'm set to AHCI or what ever it's called.
My System SpecsSystem Spec
14 Nov 2013   #7

Windows 10

I'm awaiting your future update :) .
When it's all set and done please upload a new in stance of the SFDT output.
My System SpecsSystem Spec
14 Nov 2013   #8

W 7

OK. Just updated and reinstalled all i could think off. If you could check over it. that would be great.

waiting for useless SAGER to send me the BIOS update file. Why don't they host it somewhere to download .
My System SpecsSystem Spec
14 Nov 2013   #9

W 7

Try these logs.
My System SpecsSystem Spec
15 Nov 2013   #10

Windows 10

Thanks for the files :) .
From what I can see the problematic driver, wdcsam64.sys, is not present which is good!.
But the MSINFO32 file is empty, please try again.

Please upload the MSINFO32 file:

Start → Run → type MSINFO32 then hit Enter.
In MSINFO32 go to, File → Save → name it your user-name.
Once the file is saved right click it and choose Send toCompressed (zipped) folder.

Attach the file in your next post.

Have you had any issues so for?
My System SpecsSystem Spec

 Array of different BSOD's - NEW Sager Laptop LOGS inside

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