Constant BSOD's.

dmaster752 · 10 Nov 2013

I've been getting constant blue screens and I'm at my wits end! I'd normally try to fix it myself but I think I've gotten every single error code. From pfn list corrupt to bad pool header and driver irql not less or equal. It crashes when I have too many tabs open (which is around 4 or 5) or whenever I watch higher resolution videos on my compter. Sometimes it seems to crash for just no reason at all. Last night while I was making a video call online it crashed 7 times which is a lot more then normal. I just don't know what to do anymore and I appreciate any help I can get. I've read the posting instruction, used the grab tool and am posting the zip file. Whoever can help me I will cry tears of joy and sing songs of your praises for generations

Arc · 11 Nov 2013

Hi dmaster752.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results. Also upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

dmaster752 · 11 Nov 2013

I have run the Furmark for about 10 minutes and 1000 frames. Temperature leveled out and I had no distortion or artifacts. I had kind've hoped it would've been the graphics card because I have a spare just lying around

I could've swore I had attached the MSINFO before but here it is again. I have not run the memtest yet but I will run it right after this and will post the results later on. I figured that one would take time so I should give what I have so far.

Update: Ran Memtest for 8 passes as suggested. No errors or noticable problems at all.

dmaster752 · 13 Nov 2013

Just figured I'd bump my own thread. As I said before no problems with the memtest or furmark. All I can really figure is it is a driver causing all this but I'm not versed enough in computers to figure out which one is the problem. I truly need the help of anyone on here that can tell me which one it is.

Arc · 14 Nov 2013

If the issue is caused by any driver, there is a wy to find out the failing/weak drivers. Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

dmaster752 · 14 Nov 2013

Followed the directions in the guide, started verifier and restarted. While the system was booting it crashed. I restarted and attempted to boot it up again with the same results. I was able to boot into safe mode, disabled verified and retrieved the dump files. Here are my most current ones.

Arc · 14 Nov 2013

Driver verifier points to ArcSoft Virtual Capture.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {211, 8445acbd, 97bb0f00, 0}

*** WARNING: Unable to verify timestamp for ArcSoftVirtualCapture.sys
*** ERROR: Module load completed but symbols could not be loaded for ArcSoftVirtualCapture.sys
Probably caused by : ArcSoftVirtualCapture.sys ( ArcSoftVirtualCapture+1574 )

Followup: MachineOwner
---------

And it is extremely old.

Code:

95b4d000 95b50d00   ArcSoftVirtualCapture T (no symbols)           
    Loaded symbol image file: ArcSoftVirtualCapture.sys
    Image path: ArcSoftVirtualCapture.sys
    Image name: ArcSoftVirtualCapture.sys
    Timestamp:        Mon Jul 02 12:38:05 2007 (4688A455)
    CheckSum:         00012893
    ImageSize:        00003D00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Generally it is used by ArcSoft Magic-i. You may try to uninstall the program using the driver and see how it goes.

dmaster752 · 14 Nov 2013

I'd like to cheer and mark this thread as solved but... Okay well here goes. Did as suggested removed the program and associated driver. To be on the safe side I decided to run Driver Verifier again and this time I made it to the desktop. Sadly it crashed the moment I tried to do something. I repeated this process twice with the same result. I would provide the dump files but each time the blue screen was frozen at "initializing crash dump" and wouldn't finish it. Though each time it did point out nvlddmkm.sys as the driver. Which is the nvidia driver but what I don't understand that if it's the graphics driver after all how come I had no problems with the stress test?

Arc · 14 Nov 2013

Now run the computer normally. If the issues comes back, we will think about the nvidia drivers.

dmaster752 · 14 Nov 2013

Well that was the scariest 30 minutes of my life! I had installed some updates the night before. When I tried to start the computer today it instantly crashed on the desktop. Tried again same thing. Tried to get a hold of the dump files but the grab tool said access to minidump was denied. Everytime I would physically try going into the dump folder the computer would crash. Attempting to do anything would make it crash within five minutes. I had to boot into safe mode and do a system restore. I have no idea what happened. Now I've still gotten some blue screens and when I try to use the sf tool it gives me an error when trying to get the dump files

Update: It crashes and it says it's making dump files but when I check there is no new files. There is only the previous files from before. I checked the settings and dump files are still enabled. So now it's not making new dumps for all these new crashes.