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Windows 7: BSOD on Startup ntoskrnl.exe or rthdmivs.sys Realtek HD Drivers issues

14 Nov 2013   #1

Windows 7 Home 64
BSOD on Startup ntoskrnl.exe or rthdmivs.sys Realtek HD Drivers issues

Hello and thanks for this forum. I have learned a lot from browsing this site.

I bought my computer early October just for gaming. A week in I got my first BSOD, was disappointed but thought components just breaking in. Then found it happening every time I logged on when I went to click onto my user icon to get into windows computer just would power down and couldn't get it to start. Put the Windows 7 disk in tried the repair stuff, but didn't seem to work so did a fresh format and reinstall.

Did this like 4 times in 2-3 days because it kept happening. Tried Memory test and everything was fine. I got a program to review the dumps and it indicated it was caused at ntoskrnl.exe and that it is probably a 3rd party driver rthdmivx.sys. Looked that up and it was a driver from Realtek HD Audio, so I saw that it was old, so I updated it to the latest one and still BSOD. It only happens when I am logging on, once I am able to log in to windows then it doesn't occur during playing games or on the internet, only at startup.

Hoping someone can help. Thanks

My System SpecsSystem Spec
15 Nov 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Please update the firmware of your SSD to its latest.

Follow these-
Quote   Quote: Originally Posted by Arc View Post
Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  • System File Checker
    • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  • Run Disk Check in Windows 7
    • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
Note   Note
Do not start the trial version of MalwareBytes
  • Test and Diagnose RAM issues with MEMTEST86+
    • Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
      • Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+
My System SpecsSystem Spec

 BSOD on Startup ntoskrnl.exe or rthdmivs.sys Realtek HD Drivers issues

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