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Windows 7: Random Crashes (not BSOD) in RTM x64

28 Oct 2009   #11
usasma
Microsoft MVP

 
 

Try disabling your sound in the BIOS.


My System SpecsSystem Spec
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29 Oct 2009   #12
moshee

Windows 7 Ultimate 64-bit
 
 

Thanks for the suggestion, I disabled the sound and so far, so good. More than 3 hours of uptime

okaaaay.... onboard audio is NOT the problem... Now it refuses to boot up even with it disabled.

update 2: after countless boot failures, I finally decided to explore my bios in-depth. I found another onboard audio option to turn off - the AMD northbridge chipset. After fiddling with all the other settings to make them get along with eachother, I finally managed to get my computer booted up. Not sure if changing another setting (like re-enabling the realtek audio controller) will break anything again, but i'm not about to try to find out. right now, any uptime at all is good enough for me...

update 3: Alright, that wasn't the problem, either. So far I've tried disabling and changing pretty much everything in the bios, and nothing seems to work 100%. I'll get a lot of uptime after changing one setting, and then I come back the next day and it freezes again.

update 4: man, nothing seems to be working. I enabled hd audio while keeping amd hdmi audio disabled, and the crash that resulted cut off the sound instead of making it go crazy.

please help...... is it bad hardware? software? FIRMware? or am I just unlucky....?
My System SpecsSystem Spec
31 Oct 2009   #13
moshee

Windows 7 Ultimate 64-bit
 
 

Here are some minidumps that I have from the crashing... hopefully they can shed some light on this situation
My System SpecsSystem Spec
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25 Nov 2009   #14
scurrie

Windows 7 Professional 64-bit
 
 

@moshee - I'm getting the exact same problem with the same motherboard (I found this forum after Googling "windows 7 x64 +M4A785TD-V randomly freezes") but my freezes are less frequent - many hours between them. No BSOD, just frozen.

How did you get minidumps?

Edit: I just realized my memory timings are quite agressive (666 MHz @ 8-8-8-21 on memory rated for 9-9-9-24) so I'll change that before investigating further into the freezing. Interestingly, MemTest86+ 4.00 passed with these timings.
My System SpecsSystem Spec
26 Nov 2009   #15
moshee

Windows 7 Ultimate 64-bit
 
 

Actually I thought this thread was dead but I got my problem fixed. It was, in fact, a memory problem - something wrong with the motherboard maybe? (edit: I just realized that maybe a BIOS flash is necessary) The manual tells you to put the DIMM's in alternating slots for dual channel. It shows up as dual channel when in adjacent slots. So I followed the manual's instructions, put my DIMM's in alternating slots, and voila, it works. The memory is in single channel though, and memory performance decreased by 0.1 in the windows experience rating, but at least it doesn't freeze every hour :P

Quote   Quote: Originally Posted by scurrie View Post
How did you get minidumps?
start menu -> right click on my computer
advanced system settings (on the left side)
"advanced" tab -> startup and recovery settings
bottom of the window - write debugging information, select "small memory dump" and make sure the path is "%SystemRoot%\Minidump" without quotes. Next time you restart it something should show up in ~\Windows\Minidump
My System SpecsSystem Spec
26 Nov 2009   #16
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by moshee View Post
Here are some minidumps that I have from the crashing... hopefully they can shed some light on this situation

Hi Moshee

Sorry this took so long. I just didnt see this one. Your dmps are identical the cause is hardware

I would
Update all the drivers Bios, chipset, video, wifi, etc
download and run memtestx86 for several hours at least
If you are Overclocking stop
If you have a raid upload its driver
run a system file check to verify and fux system files.
type cmd in search>right click and run as admin>sfc /scannow
let us know the results


Hope this helps

Ken J++


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\103009-29250-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e55000 PsLoadedModuleList = 0xfffff800`03092e50
Debug session time: Sat Oct 31 01:42:47.783 2009 (GMT-5)
System Uptime: 0 days 0:00:09.469
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80055f56c8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80055f56c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`02fc46f0 fffff800`0310fa89 : fffffa80`055f56a0 fffffa80`03a1b040 00000000`0000000a 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fc4c10 fffff800`02ff1547 : fffffa80`055f56a0 fffff800`0306a5f8 fffffa80`03a1b040 00000000`00000282 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fc4c40 fffff800`02f59b95 : fffff800`030cc360 fffffa80`055f0688 fffffa80`055f0680 fffffa80`03a1b040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fc4c80 fffff800`02ed4161 : fffff880`00e3be00 fffff800`02f59b70 fffffa80`03a1b040 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fc4cb0 fffff800`0316a166 : 00000560`00000000 fffffa80`03a1b040 00000000`00000080 fffffa80`03a099e0 : nt!ExpWorkerThread+0x111
fffff880`02fc4d40 fffff800`02ea5486 : fffff880`02d64180 fffffa80`03a1b040 fffff880`02d6efc0 00000560`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fc4d80 00000000`00000000 : fffff880`02fc5000 fffff880`02fbf000 fffff880`02fc41d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Nov 2009   #17
scurrie

Windows 7 Professional 64-bit
 
 

Well this is annoying. I changed memory timings to the recommended ones (9-9-9-24) and yesterday the system was stable. This evening, however, it was stable for many hours and then froze twice within half an hour. The only common non-service app running during both freezes is uTorrent. It was not running during the stable periods.

To make matters worse, since the system freezes it has no chance to create minidumps. I set up the Small Memory Dump setting yesterday but there were none created this evening.

Any ideas?
My System SpecsSystem Spec
27 Nov 2009   #18
Tews

64-bit Windows 8.1 Pro
 
 

Just a WAG but your PSU seems underrated for what you are running....I would try upgrading that to 650W at a minimum...that would also explain your freeze issue... just a thought
My System SpecsSystem Spec
28 Nov 2009   #19
moshee

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
type cmd in search>right click and run as admin>sfc /scannow
let us know the results
Windows Resource Protection did not find any integrity violations.

I think my problem is mostly fixed now, I updated my video drivers (catalyst 9.11) today and my memory performance in windows experience rating went up 0.1 points again (?) to where it was initially. Thanks for your help though.

Quote   Quote: Originally Posted by scurrie View Post
To make matters worse, since the system freezes it has no chance to create minidumps. I set up the Small Memory Dump setting yesterday but there were none created this evening.
You sure you're looking in the right place (C:\Windows\Minidump\ by default)? my computer was able to make minidumps, somehow.
My System SpecsSystem Spec
28 Nov 2009   #20
scurrie

Windows 7 Professional 64-bit
 
 

I think I fixed it! I have a POS wireless card (Asus WL-138G V2) and when I initially built the system using its latest Asus drivers it refused to connect to anything. So I found the chipset it uses (Broadcom 4318), installed the Broadcom 5.10.97.7 drivers and it started working fine.

Or so I thought.

Since I just realized the freezes only happen when downloading torrents, I thought that maybe the wireless driver had a bug which only exposed itself when the network is heavily loaded. I found a newer Broadcom driver 5.30.21.0 and after installing it, downloaded a couple large torrents simultaneously. The system operated just fine! I'll try to remember to update this in a week or so after giving it enough time to prove stable.

If anyone else has this card, I suggest staying up on the latest Broadcom drivers. I found a great post here with links to them: Latest Broadcom 943xx Driver - NVISION

Quote   Quote: Originally Posted by moshee View Post
You sure you're looking in the right place (C:\Windows\Minidump\ by default)? my computer was able to make minidumps, somehow.
Yeah, the folder didn't even exist. I think it's because Windows didn't even get a chance to realize the freeze happened since even the kernel was frozen.
My System SpecsSystem Spec
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