BSOD while watching a movie online


  1. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit
       #1

    BSOD while watching a movie online


    I was watching a movie online when suddenly the BSOD occurred. Here's the SF Diagnostic file.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Both the today's crash dumps are saying this ......
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: c0416f78, lock type that was held (value 1,2,3, or PTE address)
    Arg2: c0000185, error status (normally i/o status code)
    Arg3: 419c9860, current process (virtual address for lock type 3, or PTE)
    Arg4: 82def5a6, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    
    Debugging Details:
    ------------------
    
    
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
    
    DISK_HARDWARE_ERROR: There was error with disk hardware
    
    BUGCHECK_STR:  0x7a_c0000185
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    So, the cause of the BSOD is the storage device, apparently.

    As you havent provided the MSINFO32.nfo file, and your system spec is also silent about your storage devices, we cannot suggest any specific thing, but you need to test the storage device using your HDD manufacturer's disc check tool: 7 Free Hard Drive Testing Software Tools

    Make it sure that the SATA and power cables are properly connected, and there is no loose connection. if possible, change the SATA cables, and use some unused SATA port on the motherboard to connect the HDD. Check if the Disc is tightly screwed with the stand.

    Also,post a secrrnshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

    Let us know the results. Also, when you will supply the results, upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    And fill up your system specs.
    See your system specs and fill it up here.

    You havent have SP1 installed. No suggesting anything on it right now before seeing the results of the disc check.
    Last edited by Arc; 17 Nov 2013 at 07:49.
      My Computer


  3. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #3

    Here is the info file.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The .nfo file is corrupt .... it is not opening. Anyway, let us know when all the other steps are done.
      My Computer


  5. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #5

    here is the nfo again, hope it work. I also updated my sys info.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    It is still corrupt. But as we can see the system specs, it is not needed right now. What is needed now is the feedback.

    Then, depending on the situation, we may ask for it again in an alternative approach where the corruption will not affect our goal.
      My Computer


  7. Posts : 8
    Microsoft Windows 7 Ultimate 32-bit
    Thread Starter
       #7

    Until now my system seems to be working just fine. If another BSOD restarts the system I'll let you know. Thanks for your assistance.
      My Computer


 

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