Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD on system restart or shutdown, W7 X64 ERROR: 0x000001E

21 Nov 2013   #1

Windows 7 Ultimate x64
BSOD on system restart or shutdown, W7 X64 ERROR: 0x000001E

Around the same time this started occurring there was both a lightning storm and then my network adapter essentially vanished from my system records.

My System SpecsSystem Spec
21 Nov 2013   #2

Windows 10

Welcome to 7F DocMercy :).
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

Five out of the seven uploaded bug checks blame an outdated driver, while the other two are a TDR.

BugCheck 1E, {ffffffffc0000005, fffff80003dba0ca, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )
lmvm AppleCharger
start             end                 module name
fffff880`0402f000 fffff880`04037000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Timestamp:        Thu Apr 22 10:05:49 2010
Please remove any of Gigabyte's Utilities.

A TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.
Quote   Quote: Originally Posted by TVeblen View Post
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:

  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components
What is the Make, Model and age of your PSU?
Do you suspect it was damaged during the lightning storm?

Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

Test for thermals and stability:
  • Download HWinfo and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
My System SpecsSystem Spec

 BSOD on system restart or shutdown, W7 X64 ERROR: 0x000001E

Thread Tools

Similar help and support threads
Thread Forum
BSOD After Shutdown/Restart, error 0x0000009F
I have just recently built this PC (first build) around the beginning of December 2015 and I have been trying and trying to solve my BSOD issue and I just don't know enough to do it on my own so I am asking for some help. Anytime I restart/shutdown my PC about 95% of the time it will get hung up...
BSOD Help and Support
BSOD on Shutdown & Restart Error
I'm trying to troubleshoot a Sony Viao L231FX All in One for a customer and so far I have removed some spyware and viruses from it but now when it is shutdown or restart I get a BSOD. So far I have been unable to read the .dmp files so maybe somebody here will have better luck on helping me...
BSOD Help and Support
Please help, BSOD upon shutdown or restart, error 0x0000001e
I recently updated my system with a 1TB raid 1 array. Everything worked fine for about 2 weeks, but I started getting a BSOD, error code 0x0000001e when I would try to shut down. At first it was intermittently, but it's become more and more prevalent. Now it happens every time the computer is shut...
BSOD - power_state_failure error on New PC (Shutdown/Restart)
Hello, I was having an issue with a Power_state_failure every time I shutdown or restart the PC. It's a new PC and It has had this problem straight out of the box. When I get the blue screen it forces me to shut it down improperly. Furthermore, the computer freezes without a blue screen while...
BSOD Help and Support
BSOD on shutdown or restart, error 0x000009
I have a problem as my laptop crashes following a period of inactivity or when i try to shut it down. I get the BSOD. I tried to update the service pack (pack 1), but that also fails with the error, driver power state failure. I have tried to look at and understand the dump file following a BSOD...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:37.
Twitter Facebook Google+