BSODs since installing new GPU

rogat · 22 Nov 2013

Hello all,

Ever since I upgraded from an AMD 6950 to AMD 7970 (Gigabyte) I've been getting not only random "video driver has failed and successfully recovered" messages, but also BSODs. None have happened while playing games, ironically, but while doing non-computer intensive tasks such as browsing the internet or using MS Word.

Here is the latest message I received today following a BSOD:

OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: a0000001
BCP1: 0000000000000005
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I've updated as many drivers as I could find, as well as BIOS and firmware updates for my MOBO, GPU, and SSD. Attached is the information created using the SF Diagnostic Tool.

Arc · 23 Nov 2013

Hi rogat.

A stop 0xA0000001 is an error inherent in ATI/AMD GPU or display driver.

As the first try, uninstall the display driver. Then follow Drivers - Clean Left over Files after Uninstalling to clean up the leftovers.

Then install an older version of the display driver. 13.4 WHQL is known to be a stable one.

Let us know the results. If it continues to BSOD in the same way with that driver too, there will be only one way for you, to replace the GPU.

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+258de )

Followup: MachineOwner
---------

9: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  System

CURRENT_IRQL:  7

TAG_NOT_DEFINED_c000000f:  FFFFF88003486FB0

LAST_CONTROL_TRANSFER:  from fffff8800f2748de to fffff80003c7dbc0

STACK_TEXT:  
fffff880`0347f6c8 fffff880`0f2748de : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0347f6d0 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x258de
fffff880`0347f6d8 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff880`0347f6e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+258de
fffff880`0f2748de ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+258de

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52540dc7

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+258de

BUCKET_ID:  X64_0xA0000001_atikmdag+258de

Followup: MachineOwner
---------

9: kd> lmvm atikmdag
start             end                 module name
fffff880`0f24f000 fffff880`0fe98000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Oct 08 19:21:03 2013 (52540DC7)
    CheckSum:         00BFB253
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

rogat · 26 Nov 2013

Hi Arc,

Sorry for the delay, but I thought I'd keep you updated.

Since yesterday:

I've uninstalled the current AMD drivers, used driver sweeper to get rid of any remaining files and installed the 13.4 drivers, as you suggested.
I disabled CCC from running on start-up (I read somewhere that this can cause issues)
I also made an addition to the registry regarding TDR Delay to 10 seconds (I also read that this can cause issues)
Also, looking through my installed programs list, I noticed that Nvidia PhysX was installed somehow, even though this machine only ever used AMD cards, and uninstalled that
In addition, I recently acquired a new sound card and installed it the same day (also I disabled on board sound through BIOS, removed AMD HD sound, as well as on board Realtek drivers); I include this for the sake of being thorough

Since yesterday, I have not encountered any BSODs after making the changes above, but I don't think I'm in the clear just yet; in the past I've been able to go a couple days without experiencing a BSOD.

Arc · 27 Nov 2013

If this BSOD comes back even with another driver version, you will need to change the GPU.