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23 Nov 2013 | #1 |
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Irregular BSOD becoming very frequent
Hi there, I'll keep this short and sweet
I started receiving BSODs on my Gigabyte p2542g (windows hp64bit) about 4 weeks ago which have gradually become more and more regular. They used to only occur under activity like gaming or similar. Now they occur randomly and at any time. Possible cause - travelling with laptop in 'sleep' mode with HDD still running - making it faulty? This seems most likely. Next step I would like is to post here all the necessary information files so you guys can get a better idea of why I'm getting these and what to do - my startup/recovery is set to write an event to the system log, with kernel mem dump on debugging with overwrite any existing file. Okay so what info can I give you guys to allow for a better understanding? Many, MANY thanks any help would be massively appreciated as this is my only PC and I use it for vital work EDIT: attached BSOD posting instructions zip file |
My System Specs![]() |
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23 Nov 2013 | #2 |
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Welcome to SF, JamesH456
![]() Although AVAST and IRST are involved in some of the dumps others are not so straight-forward, that combined with the fact your description of the problem describes the issue getting worst over time has my gut feeling saying RAM issues, but we'll have to test and see. First I would remove Avast and install MSE instead.
Code:
Drive C: Size 101.14 GB (108,599,963,648 bytes) Free Space 7.59 GB (8,148,148,224 bytes) Removing IRST: ![]() Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.
Testing the RAM: Test and Diagnose RAM Issues with Memtest86+:
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![]() If you're suspicious about the HDD's health: ![]() The Following Method Should NOT Be Performed On An SSD!
Testing the HDD:
Boot into the BIOS using the *Fx key. Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI. It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment. Set it to IDE then save and exit usually by pressing the F10 key. Now boot into SeaTools and it should detect the drives. Start the Long Test and let it run. Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS and change the SATA setting back to what it was in the first place. Let us know the results. |
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23 Nov 2013 | #3 |
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Hi there, I'm just stuck on upgrading the SSD firmware - how do I know which product on the "Choose a product" drop down menu is mine?
Okay I'll also just mention that sometimes it completely shuts down without warning or any kind of message, just powers off. In-fact in typing this message a moment ago the screen just froze. It's starting to seem more and more like a severe hardware issue. I'm wondering at what point I just look into warranty and getting it sent back to the manufacturer or something. Though for now I will continue with your advice and see what happens |
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25 Nov 2013 | #4 |
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Hi
![]() I assume you don't have an m-Sata drive, meaning it is NOT connected to the motherboard directly therefor being connected the regular way like any other HDD via SATA power.data cables, correct? If so you have M4-CT128M4SSD3 or (see attached image). Attachment 294955 Is this what you're experiencing? - Crucial M4 128 GB Random Freezes - Crucial Community What is the make, model and age of your PSU? Fill out this form and post back the result: Test for thermals and stability:
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27 Mar 2014 | #5 |
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Hi all. I followed the above steps, but in the end reformatting and de-dusting the fans and vents made the problem reduce to 1-2 BSODs per day which was manageable up until now.
It's back to up to 10+ BSODs per day, completely erratic. Often rebooting shortly after a BSOD will force several more, constantly rebooting 2-3 times until it stops. I've attached another report.rar/zip under JamesH456-280314. The event ID for the blue screens is mostly 1a, but often will be 3b or 19 or sometimes just random. I see SYSTEMSERVICEEXCEPTION and BADPOOLHEADER a lot... I don't think the particulars matter though? Would really appreciate some help to get to the bottom of this one. A little concerned the hardware is off seeing as reformatting only kept the problem minimized/at bay. Thanks again! |
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28 Mar 2014 | #6 |
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Anyone? On my 4th BSOD today already. Going to de-dust again soon.
Also considering reformatting again as that seemed to help somewhat. On that note can anyone tell me if it would be of benefit to purchase a fresh oem copy of windows to install rather than my laptop's partitioned ready-to-install one? I feel that a fresh copy of windows would reset the system moreso than the laptop's way of doing so as when I reformat with that it keeps all the data on the second hard drive. Also I ran another memtest with 5 passes over a 9 hour period recently. And a chkdisk which doesn't seem to have any problems but I cannot fully interpret. CPU and GPU temps seem to be fine as well. Very confused! |
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