Windows has recovered from an unexpected shutdown


  1. bigabu23
    Posts : 2
    Windows 7 Home Premium 64-bit Service Pack 1
       New #1

    Windows has recovered from an unexpected shutdown


    Hello, I got "Windows has recovered from an unexpected shutdown" today. So, I would need your help to find out how it cause and solve. Thank you.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88000E96F0F
    BCP3: FFFFF8800B9D2398
    BCP4: FFFFF8800B9D1BF0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112713-20467-01.dmp
    C:\Users\Donna\AppData\Local\Temp\WER-159869-0.sysdata.xml

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      My Computer
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Code:
    BCCode: 1000007e
    Start with the following:

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type chkdsk /R and hit enter.

    You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run. Take note of any messages, and post them back here.

    More detail: Disk Check
      My Computer
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  4. bigabu23
    Posts : 2
    Windows 7 Home Premium 64-bit Service Pack 1
    Thread Starter
       New #3

    I did perform that. I show you picture. In the end, it said volume is clean.
    Now what?
      My Computer
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