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Windows 7: BSOD : Remote Desktop Control

29 Nov 2013   #1

Windows 7 Ultimate x64
BSOD : Remote Desktop Control

My BSOD occur only during I'm working at home.
What application that running:
2 Remote Desktop Control
Anti virus (kaspersky)
Cisco Anyconnect (VPN)
Music Player
Firefox / Chrome

My PC is for gaming purpose, I clocked it and use all the time for gaming, never encounter BSOD before.
But when I started using Remote Desktop Control, I found that I keep getting BSOD. It very random, maybe 3 to 4 hour once.

My recent upgrade, SSD : Corsair F90

My System SpecsSystem Spec
29 Nov 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi dragon528.

According to the crash dump, the BSOD is influenced by Realtek High Definition Audio driver.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800032c8565, fffff880067e23e8, fffff880067e1c40}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : HDAudBus.sys ( HDAudBus!operator new+26 )

Followup: MachineOwner
And the driver is old enough.
fffff880`084f2000 fffff880`08776b80   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Nov 30 14:33:19 2010 (4CF4BDD7)
    CheckSum:         0028E289
    ImageSize:        00284B80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update High Definition Audio Codecs form Realtek

Also, update Renesas Electronics USB 3.0 Host Controller Driver (c:\windows\system32\drivers\nusb3xhc.sys) from Station-Drivers - Renesas/Nec

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
30 Nov 2013   #3

Windows 7 Ultimate x64

Ok thanks! I updated the particular driver. Let see what happen next. :)
My System SpecsSystem Spec


 BSOD : Remote Desktop Control

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