Random BSOD - Memory failing?

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  1. Posts : 7
    Windows 7 Professional 64 bit
       #1

    Random BSOD - Memory failing?


    Hello,
    I`ve been getting random BSOD for a couple of months, tonight I replaced the power supply as I thought that might have been it but it is still happening.
    My next thought was the memory, I have now run memtest86 and it found over 60,000 errors, I have tried it in a different slot with similar results.
    However looking at the BSOD dmp files I`m wondering if there is also a software fault?
    I`d be very grateful if someone could have a look and see what they think.
    Thanks
    John
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\southampig\SF_29-11-2013\112913-19858-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`0344f000 PsLoadedModuleList = 0xfffff800`036926d0
    Debug session time: Sat Nov 30 02:32:28.078 2013 (UTC + 6:00)
    System Uptime: 0 days 1:35:23.373
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ................................................................
    
    Loading User Symbols
    Loading unloaded module list
    ........................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41790, fffffa8003d8f7b0, ffff, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )
    
    Followup: MachineOwner
    ---------
    
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    	contains the address of the PFN for the corrupted page table page.
    	On a 32 bit OS, parameter 2 contains a pointer to the number of used
    	PTEs, and parameter 3 contains the number of used PTEs.
    Arg2: fffffa8003d8f7b0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41790
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  SearchFilterHo
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80003535d50 to fffff800034c4bc0
    
    STACK_TEXT:  
    fffff880`0a45a628 fffff800`03535d50 : 00000000`0000001a 00000000`00041790 fffffa80`03d8f7b0 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`0a45a630 fffff800`034f77d9 : fffffa80`00000000 00000000`7f0dffff 00000000`00000000 fffffa80`079fe938 : nt! ?? ::FNODOBFM::`string'+0x35084
    fffff880`0a45a7f0 fffff800`03495a24 : ffffffff`ffffffff 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`0a45a910 fffff800`0379915a : fffff8a0`1130d450 00000000`00000001 00000000`00000000 fffffa80`0bf01b50 : nt!MmCleanProcessAddressSpace+0x228
    fffff880`0a45a960 fffff800`0377d6b8 : 00000000`00000000 00000000`00000001 000007ff`fffde000 00000000`00000000 : nt!PspExitThread+0x56a
    fffff880`0a45aa60 fffff800`034c3e53 : fffffa80`0cb6eb30 00000000`00000000 fffffa80`0bf01b50 00000000`00000000 : nt!NtTerminateProcess+0x138
    fffff880`0a45aae0 00000000`7788157a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0024f978 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7788157a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+35084
    fffff800`03535d50 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+35084
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035
    
    FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084
    
    BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084
    
    Followup: MachineOwner
    ---------
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.


    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer


  3. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Thanks Koolkat77,
    I`ve only got the one stick but will test all the slots as well.
    2nd stick on order soon too.
      My Computer

  4.    #4

    If you don't find any problems with the RAM, then please follow:

    Code:
    BugCheck 1A, {41790, fffffa8003d8f7b0, ffff, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )
    As said before, the bugcheck indicates that a PTE has become corrupt. Since this is a x64 system, then the address of the PFN for the page is parameter 2. It can be caused by drivers, unlocking a MDL more than locking it, causing the reference count to drop below 0.

    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

       Information


    Code:
    5: kd> dt nt!_MMPFN fffffa8003d8f7b0
       +0x000 u1               : <unnamed-tag>
       +0x008 u2               : <unnamed-tag>
       +0x010 PteAddress       : 0xfffff6fb`40001fb8 _MMPTE
       +0x010 VolatilePteAddress : 0xfffff6fb`40001fb8 Void
       +0x010 Lock             : 0n1073749944
       +0x010 PteLong          : 0xfffff6fb`40001fb8
       +0x018 u3               : <unnamed-tag>
       +0x01c UsedPageTableEntries : 0xffff
       +0x01e VaType           : 0 ''
       +0x01f ViewCount        : 0 ''
       +0x020 OriginalPte      : _MMPTE
       +0x020 AweReferenceCount : 0n128
       +0x028 u4               : <unnamed-tag>
    Code:
    5: kd> !dpx
    Start memory scan  : 0xfffff8800a45a628 ($csp)
    End memory scan    : 0xfffff8800a45b000 (Stack Base)
    
    0xfffff8800a45a748 : 0xfffff800035cb7d3 : nt!MiQueuePageAccessLog+0x93
    0xfffff8800a45a778 : 0xfffff800034dff6a : nt!MiCheckControlArea+0x28a
    0xfffff8800a45a7e8 : 0xfffff800034f77d9 : nt!MiRemoveMappedView+0xd9
    0xfffff8800a45a848 : 0xfffff800034f846b : nt!MiDeletePteRange+0x304
    0xfffff8800a45a858 : 0xfffff800035f830d : nt!ExFreePoolWithTag+0x22d
    0xfffff8800a45a8a8 : 0xfffff800034b3474 : nt!MiRebalanceNode+0xa4 <<< AVL Tree for VADs?
    0xfffff8800a45a8b0 : 0xfffff80003652940 : nt!PspSystemQuotaBlock
    0xfffff8800a45a908 : 0xfffff80003495a24 : nt!MmCleanProcessAddressSpace+0x228
    0xfffff8800a45a958 : 0xfffff8000379915a : nt!PspExitThread+0x56a
    0xfffff8800a45a9b8 : 0xfffff80003764fd3 : nt!PsGetNextProcessThread+0xe3
    0xfffff8800a45aa58 : 0xfffff8000377d6b8 : nt!NtTerminateProcess+0x138
    0xfffff8800a45aad8 : 0xfffff800034c3e53 : nt!KiSystemServiceCopyEnd+0x13
    0xfffff8800a45aae0 : 0xfffffa800cb6eb30 :  Trap @ fffff8800a45aae0
      My Computer


  5. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #5

    Thanks xbluerobot I will follow that next if needed.

    The first memory test is currently 22 hours in and on its 8th pass, there are currently 1,548,288 errors showing, they all seem to be around the 5253mb area too.
    I also now have another stick so I plan to test that one next before trying the next slot, I'll try running windows with it for a few hours too to see if I get a crash.
    I can't post a pic of the memtest screen yet as I'm on mobile.
      My Computer

  6.    #6

    There may be some serious RAM issues then.
      My Computer


  7. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #7

    I reckon so
    I stopped it on the 9th pass and tried the other stick butits not compatible anyway (borrowed it) so I tried mine in the next slot. Did 1 pass and looking similar to the other slot.
    Should get a return authorization tomorrow for it so will see how it goes from there.
    Thanks for the help so far its really appreciated.
      My Computer


  8. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #8

    Memtest results from first slot.
    ( just testing pic uploading for future use)
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    :)..

    Post #2 of this thread:
    koolkat77 said:


    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer

  10.    #10

    1,762,560 errors so far, I think your computer is okay
      My Computer


 
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