BSOD while talking with family on Skype

silverserpent · 30 Nov 2013

Could I please have someone help me with this. This will have been the forth time this has happened in three months. I didn't get the chance to copy down the error code. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88002F65883
BCP3: FFFFF8800C82E120
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\113013-21184-01.dmp
C:\Users\Buster\AppData\Local\Temp\WER-77485-0.sysdata.xml

koolkat77 · 30 Nov 2013

Welcome to the forum.

Please remove PC Tools Security as it is the cause of your BSOD. Use MSE in place of it.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88002f65883, fffff8800c82e120, 0}

*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : PctWfpFilter64.sys ( PctWfpFilter64+2883 )

Followup: MachineOwner
---------

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller & ESET online scanner:
Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive(s): Disk Check

Let us know if the BSOD's continue.