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Windows 7: BSOD Driver power state failure

01 Dec 2013   #1
jack21

Windows 7 64bit
 
 
BSOD Driver power state failure

Hi,

My laptop has been having the following issue:

Sometimes when I put my laptop into hibernate it experiences a blue screen of death and states that the problem is due to a driver power failure.

I have a:

Dell 1745
500GB HDD
4GB RAM
Intel Core2 Duo CPU P7450 @ 2.13GHz

Windows gives me the following information on the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8003C9D060
BCP3: FFFFF80004BA84D8
BCP4: FFFFFA80049AFB80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Also find the attached dump file.

Thank you for any assistance.


My System SpecsSystem Spec
.
01 Dec 2013   #2
YoYo155

Windows 10
 
 

Welcome Jack, please follow the Blue Screen of Death (BSOD) Posting Instructions :) .


The dump file uploaded is a 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.

Code:
BugCheck 9F, {3, fffffa8003c9d060, fffff80004ba84d8, fffffa80049afb80}

Probably caused by : pci.sys ◄//Being falsely accused.
Code:
!irp fffffa80049afb80
Irp is active with 4 stacks 3 is current (= 0xfffffa80049afce0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800766d050 00000000 fffff80002ecb200-fffffa80092ac010 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys ◄//The actual culprit.
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
 \Driver\netw5v64    nt!PopSystemIrpCompletion
Not surprisingly the driver is very very old!
Code:
lmvm netw5v64
start             end                 module name
fffff880`0604a000 fffff880`06585000   netw5v64 T (no symbols)           
    Loaded symbol image file: netw5v64.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
    Image name: netw5v64.sys
    Timestamp:        Thu Mar 26 18:21:24 2009

Code:
!devobj fffffa8003c9d060

!devext fffffa8003c9d1b0

  Device State = PciStarted
  Vendor ID 8086 (INTEL)  Device ID 4232
  Header Type 0, Class Base/Sub 02/80  (Network Controller/'Other')

  Logical Device Power State: D0 ◄//Also known as S0.
  Device Wake Level:          D3 ◄//Also known as S3.
Post more information as requested, and we will go from there :) .
My System SpecsSystem Spec
02 Dec 2013   #3
YoYo155

Windows 10
 
 

Hi Jack :).
You marked the thread as solved, which is good, but can you followup with a resolution for future reference?
My System SpecsSystem Spec
.

02 Dec 2013   #4
jack21

Windows 7 64bit
 
 

I updated my Wifi driver and the problem has not happened again so I think this was the solution to my issue.
My System SpecsSystem Spec
02 Dec 2013   #5
YoYo155

Windows 10
 
 

I see, thanks for the confirmation :).
For any more issues, we are here.
My System SpecsSystem Spec
03 Dec 2013   #6
jack21

Windows 7 64bit
 
 

Hi,

Having put my laptop into hibernate this issue happened again.

What I've notice is that this issue happens every now and again.

Attached is my latest dump file.
My System SpecsSystem Spec
03 Dec 2013   #7
YoYo155

Windows 10
 
 

Please post the complete set of files :) .
My System SpecsSystem Spec
03 Dec 2013   #8
jack21

Windows 7 64bit
 
 

Apologies, for some reason that program only copied the dump file. However it has not worked and obtained all the require information. Please see the attached file.
My System SpecsSystem Spec
03 Dec 2013   #9
YoYo155

Windows 10
 
 

Thanks :).

It appears to be the same issue, intel wireless is notorious for causing this bug check.
Please use your Service Tag to find the find the latest driver Dell is offering (Dell PC's are picky sometimes).
Also follow this tutorial and try to try and mitigate the issue:


While you're downloading drivers, update these as well:


Code:
lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`052f2000 fffff880`05909000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Aug 18 06:05:47 2009
Code:
lmvm iaStor
Browse full module list
start             end                 module name
fffff880`01a0b000 fffff880`01da5000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jun 15 12:08:54 2011
Keep us posted :).
My System SpecsSystem Spec
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