BSOD and restarts randomly, 0x0000007f and 0x0000001e

drnick5 · 31 Dec 2013

Hey Folks, I have a Dell inspiron 580 tower that will randomly restart. Sometimes it will be when I'm playing a game like Skyrim or World of Warcraft, other times it will eb when I'm browsing a website (with one time happening when trying to install a program)

Using bluescreen view and whocrashed, I can see a bunch of bsod messages. most of them are different each time

Exception not Handled 0x0000001e

Unexpected_Kernel_Mode_Trap 0x0000007f

Memory_Management 0x0000001a

as well as a few others.

I've already run an overnight memtest86 test which passed. I replaced the power supply with a good Corsair one thinking it might be dells crappy PSU causing this. Still no change.

I also ran a stress test with prime95 for a few hours, no crashes, temps never got above 70 degrees.

Also ran 3dMark11 a few times to see if stressing the video card would make it fail, but I couldn't get it to fail during this test.

Attached are the mini dumps, any clue as to what might be the cause?

Thanks in advance for any info!

drnick5 · 31 Dec 2013

Whoops, I only attached the mini dumps, not the full set of files after using "grab all" in the utility. attached is the full zip with all the files.

YoYo155 · 31 Dec 2013

Welcome to SF drnick5 :).
I would recommend starting with Driver Verifier to help us pinpoint a problematic driver.
Please follow the detailed quote below to enable Driver Verifier.

Arc; said:

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

drnick5 · 31 Dec 2013

Thanks for the reply! I just created a restore point and went to start running driver verifier. I followed the link and checked off the options (Create custom settings>check off stand settings, force pending i/o requests, irp logging>select drivers from a list) When I get to the list, every driver showed is from Microsoft Corporation (the FAQ says to only select non MS drivers, but I don't see any) I know I have some non MS drivers as there is an Nvidia graphics card installed.

Any ideas? or should I just go back and tell it to test all drivers?

YoYo155 · 31 Dec 2013

I know you have other non-Microsft driver apart from the nVidia one.
Please Disable Driver Verifier, restart the PC and follow the procedure listed below instead.

Before selecting the drivers post a screenshot of the list, it's odd the only reason I can think of is that
they are not loaded, did you try and enable DV (Driver Verifier) in Safe-Mode?

Please enable driver verifier following this TUTORIAL | But using these settings:

Go to Start and type in "verifier" (without the quotes) and press Enter
Select "Create custom settings (for code developers)" and click "Next"
Select "Select individual settings from a full list" and click "Next"
Select everything EXCEPT FOR "Low Resource Simulation", "Force Pending I/O Requests", "IRP Logging" and click "Next"
Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft, Unknown, or Macrovision and click "Next"
Select "Finish" on the next page.

drnick5 · 31 Dec 2013

Yeah, it is VERY strange! I'm definitely not in safe mode. Here is a zip of 3 screen shots (I couldn't view all the drivers in 1 windows, and you can't maximize driver verifier for some reason)

As you can see, there are only microsoft drivers listed... very strange.

YoYo155 · 31 Dec 2013

This is very odd, I'll ask and see maybe someone had encountered it before hang tight.

In the mean time, did you try to physically remove one (or more) of the RAM modules
and run the system in that configuration?

drnick5 · 31 Dec 2013

I haven't tried removing any ram modules, I ran a very long MEM test overnight and had 0 errors, so I assumed the RAM isn't the problem here.

I went back into driver verifier and tried to select "all unsigned drivers" just to see if it pulled up anything. It gave a message saying "no unsigned drivers found"... this is wacky!

YoYo155 · 31 Dec 2013

drnick5 said:

I haven't tried removing any ram modules, I ran a very long MEM test overnight and had 0 errors, so I assumed the RAM isn't the problem here.

I went back into driver verifier and tried to select "all unsigned drivers" just to see if it pulled up anything. It gave a message saying "no unsigned drivers found"... this is wacky!

I've seen bad RAM pass memtest before, the test is not perfect.
Try, what have you got to lose?

I've asked for help it should be sooner rather than later :).

YoYo155 · 31 Dec 2013

Can you try again after restarting the PC?