Blue Screen error while laptop is in sleep mode.

AlexMilotin · 07 Dec 2013

Hi guys !
Since i'm new here, i just hope i've wrote this 1st post in terms !

The problem started few days ago and i don't know how to fix it.
The laptop keeps coming from sleep mode giving a blue screen error. Unfortunately i haven't thought of making a screen shot of the error itself, but i've used the SF Diagnostic Tool and upload it here.

Hopefully you may help me figure out what causes the BSOD and maybe a way to fix it.
Thanks in advance !

Best regards,
Alex Milotin

Arc · 07 Dec 2013

Hi AlexMilotin.

Download and install Win7 and WinServer 2008 R2 Auto Installation Program dated 2013/11/26 from Realtek.

Disable Bluetooth.

Let us know the results.

It it BSODs again, be sure to upload your MSINFO32.nfo file alongwith other files.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

______________________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8004016280, fffff80000b9c3d0}

Implicit thread is now fffffa80`04016280
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8004016280, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7

Debugging Details:
------------------

Implicit thread is now fffffa80`04016280

DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8004016280

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e755f2 to fffff80002e82a8a

STACK_TEXT:  
fffff880`0ad6d440 fffff800`02e755f2 : fffffa80`04016280 fffffa80`04016280 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`0ad6d580 fffff800`02e820ea : fffff880`0ad6d7b0 00000000`00000001 fffff8a0`00000000 00000000`00f731a8 : nt!KiCommitThreadWait+0x1d2
fffff880`0ad6d610 fffff800`030eb804 : 00000000`00000003 fffff880`0ad6d928 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x272
fffff880`0ad6d8d0 fffff800`03221df9 : fffff880`0ba39920 fffffa80`03ce2660 fffff8a0`035cf4e0 00000000`00000000 : nt!PnpNotifyUserMode+0x158
fffff880`0ad6d950 fffff800`032fc9b0 : 00000000`00000000 00000000`00000000 fffff8a0`035cf4e0 fffff8a0`035cf4e0 : nt!PnpNotifyUserModeDeviceRemoval+0x49
fffff880`0ad6d9a0 fffff800`032fd53c : fffff880`0ad6db78 fffffa80`03e59700 fffffa80`04016200 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0x700
fffff880`0ad6dae0 fffff800`031e673e : 00000000`00000000 fffffa80`03e59780 fffff8a0`035cf4e0 fffff880`0ad6db00 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`0ad6db10 fffff800`02e89261 : fffff800`030eaf88 fffff8a0`035cf4e0 fffff800`030252d8 fffffa80`04016280 : nt! ?? ::NNGAKEGL::`string'+0x54d9b
fffff880`0ad6db70 fffff800`0311c2ea : fffffa80`06f9f010 fffffa80`04016280 00000000`00000080 fffffa80`03c51890 : nt!ExpWorkerThread+0x111
fffff880`0ad6dc00 fffff800`02e708e6 : fffff800`02ffae80 fffffa80`04016280 fffff800`03008cc0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`0ad6dc40 00000000`00000000 : fffff880`0ad6e000 fffff880`0ad68000 fffff880`0ad6d230 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8004016280 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+7a
fffff800`02e82a8a 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+7a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035

FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a

BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a

Followup: MachineOwner
---------

AlexMilotin · 10 Dec 2013

Hi and thanks for the quick reply.
I've downloaded Windows 7 and WinServer 2008 R2 as you asked, installed it and waited for couple days to see if something happens,

Unfortunately, this morning the laptop crashed again.
I've saved the Attachment 296994 file and uploaded it here. I've also uploaded the Attachment 296995 files including the one with the crash from this morning.

Thanks for your help guys !

Arc · 11 Dec 2013

The latest crash dump is not showing any failing module precisely, but apparently it is some sort of network issue.

Your Wireless network adapter is too old, too.

Code:

fffff880`06cdc000 fffff880`06f8e000   athrx      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Mon Dec 12 18:32:13 2011 (4EE5FB55)
    CheckSum:         002AF309
    ImageSize:        002B2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Drivers for Atheros AR9485WB and Windows 7

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus and the touchpad driver, ETDCtrl.
Apply > OK
Accept then restart.

Let us know the results.
_________________________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003cca660, fffff80000ba2740}

Implicit thread is now fffffa80`03cca660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003cca660, The thread currently holding on to the Pnp lock.
Arg4: fffff80000ba2740, nt!TRIAGE_9F_PNP on Win7

Debugging Details:
------------------

Implicit thread is now fffffa80`03cca660

DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003cca660

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ebb5f2 to fffff80002ec8a8a

STACK_TEXT:  
fffff880`035af440 fffff800`02ebb5f2 : fffffa80`03cca660 fffffa80`03cca660 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`035af580 fffff800`02ec80ea : fffffa80`0ab30480 00000000`00000000 ffffffff`00000000 00000000`a0000003 : nt!KiCommitThreadWait+0x1d2
fffff880`035af610 fffff800`03131804 : 00000000`00000003 fffff880`035af928 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x272
fffff880`035af8d0 fffff800`03267df9 : 00000000`00000000 fffffa80`07719590 fffff8a0`0506ab30 00000000`00000000 : nt!PnpNotifyUserMode+0x158
fffff880`035af950 fffff800`03342e01 : 00000000`00000000 00000000`00000000 fffff8a0`0506ab30 fffff8a0`0506ab30 : nt!PnpNotifyUserModeDeviceRemoval+0x49
fffff880`035af9a0 fffff800`0334353c : fffff880`035afb78 00000000`00000000 fffff8a0`0b151e00 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xb51
fffff880`035afae0 fffff800`0322c73e : 00000000`00000000 fffffa80`0449a3f0 fffff8a0`0506ab30 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`035afb10 fffff800`02ecf261 : fffff800`03130f88 fffff8a0`0506ab30 fffff800`0306b2d8 fffff800`0306b2d8 : nt! ?? ::NNGAKEGL::`string'+0x54d9b
fffff880`035afb70 fffff800`031622ea : 145f4651`f5b5f58a fffffa80`03cca660 00000000`00000080 fffffa80`03c51890 : nt!ExpWorkerThread+0x111
fffff880`035afc00 fffff800`02eb68e6 : fffff880`033d7180 fffffa80`03cca660 fffff880`033e1fc0 be045608`5990afcf : nt!PspSystemThreadStartup+0x5a
fffff880`035afc40 00000000`00000000 : fffff880`035b0000 fffff880`035aa000 fffff880`035af8a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8003cca660 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+7a
fffff800`02ec8a8a 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+7a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035

FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a

BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a

Followup: MachineOwner
---------