BSOD on Asus laptop

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  1. Posts : 22
    Windows 7 Home Premium 64-bit OS
       #1

    BSOD on Asus laptop


    I receive a BSOD about once a week at least on my Asus laptop. I have been unsuccessful in figuring out the issue, although the BSOD references a driver state failure. See attached for the supporting files. Please help!

    Also, I am not a techie, so I appreciate you putting advice in layman's terms. Thank you! :)

    Jessica
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Hi Jessa :) .

    The problem appears to be originating from an Asus utility, known to cause such issues.
    0x9F which is DRIVER POWER STATE FAILURE that happens in
    transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
    or vice-verse. You can read more HERE.
    The most common cause is a device driver but sometimes it's the hardware itself
    that is at fault.

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8009882060, Physical Device Object of the stack
    Arg3: fffff80004db03d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa800916cc60, The blocked IRP
    Code:
     [ 16, 0]   0  0 fffffa8009882060 00000000 fffff88004235880-fffffa800acf11b0    
               \Driver\FLxHCIc    AiCharger
                Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 fffffa800acf1060 00000000 00000000-00000000    
               \Driver\AiCharger
                Args: 00000000 00000000 00000000 00000002
    >[ 16, 2]   0 e1 fffffa80098ad060 00000000 00000000-00000000    pending
              Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIh.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for FLxHCIh.sys
    *** ERROR: Module load completed but symbols could not be loaded for FLxHCIh.sys
     \Driver\FLxHCIh
    We can see that the USB 3.0 Hub driver is pending, but given the fact that it is the latest from
    from Asus I believe the issue with the more known culprit AiCharger.sys.


    Please remove ASUS USB Charger Plus:
    Code:
    USBChargerPlus    2.0.9.0    1.07 MB (1,124,032 bytes)    9/18/2012 1:51 PM    ASUSTek Computer Inc.    c:\program files (x86)\asus\usbchargerplus\usbchargerplus.exe

    ASUS AiCharger:
    Code:
    aicharger    ASUS Charger Driver    c:\windows\system32\drivers\aicharger.sys
    ▲// Rename the file from, aicharger.sys to, aicharger.bak and restart the PC to take affect.

    Let us know how it goes.
      My Computer


  3. Posts : 22
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #3

    Thank you so much for your reply. Will removing the USB Charger Plus file affect my printing capabilities? I believe it was recommended to me to remove this file awhile back, and I did, but then could not print to my printer anymore. (I assume because it was disabling the USB ports, which my printer hooks up to on my laptop.) I believe I re-downloaded it new so I could print again, but of course am still having this BSOD issue ...

    Jessica
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Hi :) .
    Tell you what, let's tackle AiCharger and see how it goes.

    I should add that I recommend doing the change in safe-mode.


    YoYo155 said:
    Code:
    aicharger    ASUS Charger Driver     c:\windows\system32\drivers\aicharger.sys
    ▲// Rename the file from, aicharger.sys to, aicharger.bak and restart the PC to take affect.
      My Computer


  5. Posts : 22
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #5

    OK, thanks! I just changed the name of AICharger.sys to AICharger.bak and rebooted. I will wait and see if that corrects the issue ...
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Keep us posted :) .
      My Computer


  7. Posts : 22
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #7

    After renaming AICharger.sys to AICharger.bak, now my USB ports don't work anymore?
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    Hmm, that is weird, unless Asus linked the two.
    Try this:

    Start, type devmgmt.msc, press Enter.
    Do you see anything resembling to the image?
    Not necessarily and 'Unknown device' but a yellow triangle next to anything?
    Please post a picture.
      My Computer


  9. Posts : 22
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #9

    I attached a photo of what I see ...

    I recall this happening before about 6-8 months ago. I had BSODs, posted to this forum, and followed the instructions. Then my USB ports stopped working so I had to redownload the programs that I had altered/deleted, and of course went back to having BSODs again ...
      My Computer


  10. Posts : 3,056
    Windows 10
       #10

    Thanks for the added info.

    Try installing the drivers directly from Intel and FL.

      My Computer


 
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