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Windows 7: BSOD 0x0000001e while installing Intell SSD Toolbox

12 Dec 2013   #1

Win 7 Pro x64
BSOD 0x0000001e while installing Intell SSD Toolbox


I just cloned and installed an Intel SSD 520 and when I try to install the Intel SSD Toolbox v3.1.9. I get a BSOD of 0x0000001e every time. I ran the SF Diagnostic and uploaded the output.


My System SpecsSystem Spec
12 Dec 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi dreamland95.

The BSODs are caused by Acronis Snapshots Manager (c:\windows\system32\drivers\snapman.sys)
BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys

Probably caused by : snapman.sys ( snapman+1cf09 )

Followup: MachineOwner
It also appears that it is too old.
fffff880`01af5000 fffff880`01b2e000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Fri Jul 13 15:33:12 2007 (46974DE0)
    CheckSum:         0003AE9A
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Either update Acronis or uninstall it.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus, and you may keep the programs like rainmeter.
  5. Apply > OK
  6. Accept then restart.
Disable DVDFab Virtual Drive. Mount it only and only when it is needed; not always. Otherwise it may be proven to be problematic, as it is an attempt to emaluate a hardware using a software.

Let us know the results.
My System SpecsSystem Spec
12 Dec 2013   #3

Win 7 Pro x64

Hi, thanks for your help. I removed the Acronis programs and a bunch of others that I wasn't using anymore. I forgot that I once tried to install a Samsung SSD and had loaded the Acronis Samsung program and forgot to remove it. I'm pretty sure that was conflicting with the Intel toolbox. Now I'm having issues with the motherboard when I tried to add a couple usb ports on the back and somehow it corrupted the C drive. I'm just starting to research that one. Thanks again.
My System SpecsSystem Spec


 BSOD 0x0000001e while installing Intell SSD Toolbox

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