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Windows 7: Right Click = Explorer Not Responding

25 Oct 2009   #11
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Nikolay View Post
Can't install debug tools, it says my processor is incompatible.
That would be because you've downloaded the "Itanium" (IA-64) version, as opposed to the "x64" build.

For whatever misguided reason (alphabetisation?), they've placed the Itanium version of the download, which is used in <1% of cases, ahead of the x64 build, which constitutes the other >99% of the 64-bit install base.

Your specs suggest you're running x64 Windows. Make sure you're downloading and trying to install the "x64" version of the tools.


My System SpecsSystem Spec
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25 Oct 2009   #12
Nikolay

Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
 
 

Installed the correct version this time.

I will try to get the error happening again tomorrow, it's not doing it right now.
My System SpecsSystem Spec
27 Oct 2009   #13
Nikolay

Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
 
 

I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
My System SpecsSystem Spec
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27 Oct 2009   #14
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Nikolay View Post
I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
If you upload to *************** or a similar service, I'll try to take a look at it ASAP.
My System SpecsSystem Spec
27 Oct 2009   #15
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by H2SO4 View Post
Quote   Quote: Originally Posted by Nikolay View Post
I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
If you upload to *************** or a similar service, I'll try to take a look at it ASAP.
Sorry Nikolay, while working on another similar issue I realised I'd overlooked an easier way to get the important info across. In that dump folder you may find 2 DMP files:

1) A massive one (hundreds of MB) with "1st_chance" as part of its name.
2) A much smaller one (few MB at most) with "2nd_chance" in the name.

It's (2) that I'm primarily interested in right now. Zipped up, that file may only be a few hundred KB in size - small enough to upload here.
My System SpecsSystem Spec
28 Oct 2009   #16
Panic

Windows 7
 
 

im also having this same problem, i need help i will post my dump file as soon as i am able to reproduce the crash
My System SpecsSystem Spec
28 Oct 2009   #17
sphericalpuma

Windows 7 Home Premium 64 bit
 
 

I am having the same problem and have another thread, but while I am waiting for the member that is helping me with my problem, I thought I'd attach mine and see if someone could take a look at it.
My System SpecsSystem Spec
28 Oct 2009   #18
Panic

Windows 7
 
 

here is mine, thanks in advance.
My System SpecsSystem Spec
28 Oct 2009   #19
Nikolay

Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
 
 

There you go:
My System SpecsSystem Spec
29 Oct 2009   #20
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Nikolay View Post
There you go:
Heap metadata is corrupted. The bad data causes a crash when an attempt is made to validate a particular heap region. However, an indeterminate amount of time has already passed between the original corruption of the data and the eventual crash.

There's a way to make the OS apply greater scrutiny to the heap operations within a given process. That can lead to catching the heap corruptor at the time it does its business, as opposed to later on when its too late and the evidence is obliterated. The procedure:

1) On an elevated (run as admin) CMD prompt, from the directory where you installed the debugging tools: gflags /p /enable Explorer.exe /full

2) Reboot or restart Explorer (same effect).

3) Once again, run the "cscript adplus.vbs...." command from before.

4) Reproduce the Explorer crash again.

5) Find the new DMP file, hopefully the small one with "2nd_chance" in its name, and upload just that for analysis.
My System SpecsSystem Spec
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 Right Click = Explorer Not Responding




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