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Windows 7: Windows 7 stops responing

24 Oct 2009   #1
Pantz

Genuine windows 7X64
 
 
Windows 7 stops responing

Hello everyone, i am new to the group, i just installed windows 7 on older system but a new gigabyte MB and a new Athlon dual core 2.8Ghz CPU.
windows installed flawlessly and has been up an running for a while now, except for the system stops responding (Freezes up) after a period of time. i can go for a day or two without a problem, and other times a few times a day, everything is updated (windows and drivers) but i cant seem to fix this issue.When the system stops responing i have to do a soft reboot to get the system up an running again, any ideas would be welcomed,
Thanks in advance.






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My System SpecsSystem Spec
.
24 Oct 2009   #2
garysgold

Vista Ult 64 bit Seven Ult RTM x64
 
 

Hello Pantz.

Welcome to Seven Forums.

Have you had a look in 'Event viewer' or 'Reliability monitor' to see if there are any hints as to what is causing the freeze.

Gary
My System SpecsSystem Spec
24 Oct 2009   #3
Pantz

Genuine windows 7X64
 
 

it so happens that i did look at the "system" event viewer, here are a few from today, its the same every time the system stops responding. this is after the soft reboot.

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" but i did not loose power when the system stoped responding

" Log Name: System
Source: EventLog
Date: 10/24/2009 7:52:14 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The previous system shutdown at 7:00:39 PM on ‎10/‎24/‎2009 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-10-24T23:52:14.000000000Z" />
<EventRecordID>11521</EventRecordID>
<Channel>System</Channel>
<Computer>XXxx </Computer>
<Security />
</System>
<EventData>
<Data>7:00:39 PM</Data>
<Data>‎10/‎24/‎2009</Data>
<Data>
</Data>
<Data>
</Data>
<Data>24972</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070A00060018001300000027002903D9070A00060018001700000027002903600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>


and Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 10/24/2009 3:10:09 PM
Event ID: 1014
Task Category: None
Level: Warning
Keywords:
User: NETWORK SERVICE
Computer: Description:
Name resolution for the name www.msftncsi.com timed out after none of the configured DNS servers responded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
<EventID>1014</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2009-10-24T19:10:09.394079100Z" />
<EventRecordID>11507</EventRecordID>
<Correlation />
<Execution ProcessID="1484" ThreadID="3232" />
<Channel>System</Channel>
<Computer>XXXXX </Computer>
<Security UserID="S-1-5-20" />
</System>
<EventData>
<Data Name="QueryName">www.msftncsi.com</Data>
<Data Name="AddressLength">16</Data>
<Data Name="Address">02000035C0A801010000000000000000</Data>
</EventData>
</Event>
My System SpecsSystem Spec
.

25 Oct 2009   #4
usasma
Microsoft MVP

 
 

Those errors probably aren't significant to your problem.
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
Save the report as an .nfo file
Zip it up and upload/attach the .zip file with your next post.
My System SpecsSystem Spec
25 Oct 2009   #5
Pantz

Genuine windows 7X64
 
 

ok since my last post i have not a a freezing of windows 7, the machine was on all night. attached is my msinfo
My System SpecsSystem Spec
25 Oct 2009   #6
usasma
Microsoft MVP

 
 

This system seems to have both an nVidia and an ATI graphics card installed. The ATI card is in an error condition (can't find enough resources) - which could explain your issues.

I'd suggest removing the ATI card from your system. If it's onboard (built in) then disable it in the computer's BIOS.
My System SpecsSystem Spec
25 Oct 2009   #7
Pantz

Genuine windows 7X64
 
 

i though i did disable it, but i will check it again,
My System SpecsSystem Spec
25 Oct 2009   #8
Pantz

Genuine windows 7X64
 
 

Ok. i disables the ATI onboard video thru device manager, that look like it may have fixed the problem, not sure yet. have not had a freeze since then, thanks for all who helped.
My System SpecsSystem Spec
27 Oct 2009   #9
Pantz

Genuine windows 7X64
 
 

well disabling my onboard ATI card did not solve my issue of my PC just freezing up, i dont have any ideas as to what can be causing it.
My System SpecsSystem Spec
28 Oct 2009   #10
usasma
Microsoft MVP

 
 

Please remove the ATI software, then physically remove the ATI card from the system.
My System SpecsSystem Spec
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