Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random Black Screen

24 Oct 2009   #1
Phillysoul11

Windows 7
 
 
Random Black Screen

I installed Windows 7 Home Professional today. It has crashed twice. Both times it was while I was using Adobe After Effects (maybe coincidence?). The screen goes all black while I am using my computer, and absolutely nothing will wake it back up. My power light is still on, and my battery is not dead. The only way to get back on is to power it off and restart it. I've lost quite a bit of work so any help is appreciated.

Mucho Thanks!


My System SpecsSystem Spec
.
24 Oct 2009   #2
H2SO4

Win7x64
 
 

Is there anything significant being logged at the time in either the system or the application event log (run EVENTVWR)?

Are there any DMP files in \Windows\Minidump? If so, can you please move them to another location on your system, zip them up, and upload here.

If the answer to both questions above is "no", then there's not a lot to go on. As a suggestion, make sure your BIOS and video, NIC, chipset... drivers are all up-to-date. If the problem is caused by software issues, it'll be either the BIOS or a buggy driver. Updates may fix the issue.
My System SpecsSystem Spec
07 Nov 2009   #3
Phillysoul11

Windows 7
 
 

uploaded my minidump, there are quite a few DMP files (not sure what that means).
I updated all of my drivers, but that hasn't changed anything, i'm getting these crashes 2/3 times per day. Also, I noticed that when I put my computer in hibernation mode it's impossible to wake it up. The screen is black and my power light is still on (just like when these crashes occur) and I have to manually reboot. I'm not exactly sure how to answer your first question, what exactly am I looking for in EVENTVWR?

thanks for the help.
My System SpecsSystem Spec
.

09 Nov 2009   #4
Phillysoul11

Windows 7
 
 

sorry for the double post but I checked my Event Viewer Windows Log and I noticed that I have been getting a lot of errors with ahv.exe (adobe help viewer) could this be part of the problem?
My System SpecsSystem Spec
09 Nov 2009   #5
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Phillysoul11 View Post
sorry for the double post but I checked my Event Viewer Windows Log and I noticed that I have been getting a lot of errors with ahv.exe (adobe help viewer) could this be part of the problem?
Don't worry about the Event Viewer. Unfortunately, the plethora of DMP files (one per crash) all point at what's called a "machine check exception" hardware error report. More info:

https://www.sevenforums.com/crash-loc...-what-try.html
My System SpecsSystem Spec
09 Nov 2009   #6
Phillysoul11

Windows 7
 
 

thanks! would switching back to vista get rid of this or wouldn't it matter?
My System SpecsSystem Spec
09 Nov 2009   #7
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Phillysoul11 View Post
thanks! would switching back to vista get rid of this or wouldn't it matter?
Only if the hardware error report stems from some form of hardware confusion caused by a driver which operates under Win7 but not under Vista.

I'd suggest following that checklist instead of returning to Vista right now. After all, the point is to end up running Win7, and it's entirely possible that something as simple as updating the BIOS and the hardware-related drivers will help.
My System SpecsSystem Spec
Reply

 Random Black Screen




Thread Tools




Similar help and support threads
Thread Forum
Random black screen while gaming and then crash.
So I just upgraded from a GTX 550 TI to a GTX 980 and since upgrading my computer will crash after 5-15 minutes of playing any game. The screen will go black and ill be able to hear some audio for a short period of time before it turns into a loud buzzing sound and then the computer resets. As soon...
Graphic Cards
Windows screen flashes, random grey screen & random black screen
This is driving me crazy. Right after I boot my laptop, the screen flashes randomly. Also something is stealing focus from what I am working on to something else. Then it likes to suddenly go to a grey screen. I have to manually reboot. If that is not enough, it like to just reboot.
General Discussion
Random BSOD and black screen.
Hey guys, This just happened a few hours ago, I was playing a game when suddenly the screen froze and poped up a small bsod then black screen. Btw this is a laptop running Win 7 Ultimate. I force shut down my laptop and tried turning it on again, the screen stayed black but the power, wifi and...
BSOD Help and Support
Random Black Screen Of Death
In the last few weeks I've had random Black Screens Of Death. It can happen (most of the time) while playing a game, but it has happened while the PC was idle (rare) and just now it happened as I was attempting to refresh the Win 7 performance index. Most of the time, the screen goes black...
BSOD Help and Support
Random black screen, rig stays on !!
I've had this before but can't remember what I did to stop it :( It Is exactly like you pull the dvi/hdmi lead out of monitor/gpu everything still working i.e. if playing video on youtube it carries on playing just no picture. I think it was something to do with Intel's built in gpu, but I have...
General Discussion
Random Black screen and crash
Hello everyone, I have been experiencing random crashes on my newly built pc, and so far, every atempt I've made at trying to find a solution have failed. At first, it seems to be quite random, but some program seem to make it crash every time I use them. The symptoms are as follows:...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:27.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App