BSOD random times, IRQL_GT_ZERO_AT_SYSTEM_SERVICE 0x0000004a


  1. Posts : 2
    Windows 7 Professional 64bit
       #1

    BSOD random times, IRQL_GT_ZERO_AT_SYSTEM_SERVICE 0x0000004a


    This is a newly (just this month!) build custom pc however since yesterday I have been getting BSOD. I have attached the grab all from SF diagnostic tool. I am unsure as it says its a problem with ntoskrnl.exe.

    System Specs:
    MoBo: ASRock FM2A75M Pro4+
    Video card: None
    Processor: AMD A6-6400k
    Memory: GSkill Sniper 8GB
    Storage: WD 1TB
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the Forum.

    Bit Defender causes BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

    Microsoft Security Essentials - Free Antivirus for Windows

    Malwarebytes - Free

    Good and Free system security combination.

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Run Disk Check on your Hard Drive(s): Disk Check

    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Users\USER\Downloads\SF_15-12-2013\SF_15-12-2013\121513-16582-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`02e67000 PsLoadedModuleList = 0xfffff800`030aa6d0
    Debug session time: Mon Dec 16 00:58:05.143 2013 (UTC + 6:00)
    System Uptime: 0 days 0:05:30.392
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 4A, {7714132a, 2, 0, fffff88009c2cb60}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007714132a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88009c2cb60, 0
    Debugging Details:
    ------------------
    
    PROCESS_NAME:  vsserv.exe
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    FAULTING_IP: 
    +0
    00000000`7714132a ??              ???
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from fffff80002edc169 to fffff80002edcbc0
    STACK_TEXT:  
    fffff880`09c2c928 fffff800`02edc169 : 00000000`0000004a 00000000`7714132a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`09c2c930 fffff800`02edc0a0 : 00000000`00000a74 fffff880`09c2cb60 00000000`00000000 fffff800`031c6383 : nt!KiBugCheckDispatch+0x69
    fffff880`09c2ca70 00000000`7714132a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`21abfcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7714132a
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`02edc0a0 4883ec50        sub     rsp,50h
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Hi koolkat77,

    Thanks for your advice it is much appreciated :)

    I decided to remove Bitdefender and install Avast based on your advice and what I have read about Bitdefender instability issues. So far it has been great, I will leave Avast on and see the difference, if I get BSOD I will go onto MSE.

    I can't believe Bitdefender being this major Antivirus firm, they have such bad stability issues disappointed. I have used Kaspersky and not had any problem.
      My Computer


 

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