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Windows 7: BSOD install Dragon origins from Origin. trying uninstall

15 Dec 2013   #1

Windows 7 Home Premium 64 bit
Constant BSOD after origin issues in installing. now consant BSOD

System becomes unstable after trying to uninstall and in stall from Origin Dragon Origins.

please check my upload BSOD File to see what I should do next.

System is unstable now.

My System SpecsSystem Spec
15 Dec 2013   #2

Windows 7 Home Premium 64 bit

BSOD still crashing with any application now. I cant get into any program for more than 5 minutes without a crash. Please review my upload file above.
My System SpecsSystem Spec
16 Dec 2013   #3

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec

16 Dec 2013   #4

Windows 7 Home Premium 64 bit
HW monitor findings.

I have uploaded the HW monitor findings.

I will test the memory tonight.
My System SpecsSystem Spec
16 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Screen shots would be better. :)
My System SpecsSystem Spec
16 Dec 2013   #6

Windows 7 Home Premium 64 bit

Attachment 297627

Here is the screen shot
My System SpecsSystem Spec
16 Dec 2013   #7

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Looks good. Thanks. :)
My System SpecsSystem Spec
16 Dec 2013   #8

Windows 7 Home Premium 64 bit

That spec shot was taken after the computer was on for only 20 minutes. In addition, I did do a memory check one month ago without any errors. I want to rule out hardware issues then go for the driver issues. Everything is up to date with the graphic NVidia drivers, sound drivers and bios. The computer was built this past July 2013. I have had periodic BSOD issues over these past months. It would be stable for a while then it would have a serious of BSOD and stay unstable for awhile.

Also the 1st report was taken in SAFE mode.
My System SpecsSystem Spec
16 Dec 2013   #9

Windows 7 Home Premium 64 bit

This is the completed report that was cut short in safe mode from my issue of BSOD Crash
My System SpecsSystem Spec
16 Dec 2013   #10

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.
Start Menu\Programs\RivaTuner Statistics Server	Hjalmer-PC\Hjalmer:Start Menu\Programs\RivaTuner Statistics Server	Hjalmer-PC\Hjalmer
Start Menu\Programs\RivaTuner Statistics Server\SDK	Hjalmer-PC\Hjalmer:Start Menu\Programs\RivaTuner Statistics Server\SDK	Hjalmer-PC\Hjalmer
2. Uninstall your current antivirus software. It can be a cause of BSOD. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

Update these drivers:

WmVirHid.sys Wed Jan 14 08:56:31 2009 (496D545F)
Logitech WingMan Virtual Hid Device Driver
Driver Reference Table - WmVirHid.sys

WmXlCore.sys Wed Jan 14 08:56:37 2009 (496D5465)
Logitech WingMan Translation Driver
Driver Reference Table - WmXlCore.sys

WmBEnum.sys Wed Jan 14 08:56:45 2009 (496D546D)
Logitech WingMan Virtual Bus Enumerator Driver
Driver Reference Table - WmBEnum.sys

xusb21.sys Fri Aug 14 04:10:17 2009 (4A848F49)
XBox USB wireless controller [br] BSOD issues in Win7 with 2009 driver (found in mid-2012)
Driver Reference Table - xusb21.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

My System SpecsSystem Spec

 BSOD install Dragon origins from Origin. trying uninstall

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