Ntoskrnl.exe bsod after wireless adapter install

Dw77 · 16 Dec 2013

Sigh. After attempting to install a netgear dual band wireless usb adapter, I began to have repeated bsod's - about every 20 minutes. I uninstalled the adapter, but bsod has continued to occur. In safe mode (which I am in now) - no bsod. Here is the problem report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 109
BCP1: A3A039D89BEFF822
BCP2: B3B7465EEE6E38CC
BCP3: FFFFF80000B96BB0
BCP4: 0000000000000006
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\121613-60777-01.dmp
C:\Users\Debra\AppData\Local\Temp\WER-90792-0.sysdata.xml
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

Uploading zip of minidump here as well.

System was a custom build by local company - no problems for 2 years until adapter installation.

I have tried: 1) attempting system restore - cannot access a restore point before date of adapter install! 2) running anti-malware and anti-virus checks; 3) removing as many processes and programs from startup as I can get away with 4) checking RAM (memtest passed many times); 5) running registry cleaner software (did nothing!); 6) checking to make sure system is using latest drivers for ALL compenents; 7) lots of other stuff! Hopinig someone here can help

koolkat77 · 16 Dec 2013

Welcome to the forum.

Norton is a known cause of BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Run Disk Check on your Hard Drive(s): Disk Check

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

nusb3hub.sys Fri Apr 23 07:34:35 2010 (4BD0F92B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Fri Apr 23 07:34:36 2010 (4BD0F92C)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

IntcDAud.sys Tue Aug 31 19:07:05 2010 (4C7CFE79)
Intel Graphics Media Accelerator HD Driver
Driver Reference Table - IntcDAud.sys

HECIx64.sys Tue Sep 21 22:59:04 2010 (4C98E458)
Intel Management Engine Interface
Driver Reference Table - HECIx64.sys

e1c62x64.sys Wed Sep 22 03:34:15 2010 (4C9924D7)
Intel(R) 82579V Gigabit Network Connection driver
Driver Reference Table - e1c62x64.sys

igdkmd64.sys Sat Oct 2 03:14:28 2010 (4CA64F34)
Intel Graphics driver
Driver Reference Table - igdkmd64.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Code:

Debug session time: Tue Dec 17 05:46:09.537 2013 (UTC + 6:00)
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime: 0 days 0:14:34.365
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )
BugCheck 109, {a3a039d89beff822, b3b7465eee6e38cc, fffff80000b96bb0, 6}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
Bugcheck code 00000109
Arguments: 
Arg1: a3a039d89beff822, Reserved
Arg2: b3b7465eee6e38cc, Reserved
Arg3: fffff80000b96bb0, Failure type dependent information
Arg4: 0000000000000006, Type of corrupted region, can be
	0 : A generic data region
	1 : Modification of a function or .pdata
	2 : A processor IDT
	3 : A processor GDT
	4 : Type 1 process list corruption
	5 : Type 2 process list corruption
	6 : Debug routine modification
	7 : Critical MSR modification
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x109_6_nt_fffff80000b95000+1bb0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Dw77 · 17 Dec 2013

Had already removed Norton, run chkdsk (no errors); ran a TDSSKiller app (nothing found); removed all non-essentials from startup, done clean boot. BSODs still happen every 15-30 minutes. I did earlier did a painstaking and time-consuming review of ALL drivers, and though you state some are out-of-date, had previously gotten feedback that all were current. I will uninstall and re-install the drivers mentioned, but am not too hopeful. I am hoping someone will see this post who has had precisely the same issue - BSODs occuring immediately after install/uninstall of usb wireless network adapter - and has been able to fix it, without re-installing windows.

Arc · 18 Dec 2013

Dw77 said:

BSODs occuring immediately after install/uninstall of usb wireless network adapter - and has been able to fix it, without re-installing windows.

upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

Dw77 · 19 Dec 2013

I had looked at configuration from every angle and couldn't spot a problem. Had run one TDSSkiller previously and gotten zero hits. Downloaded a second, and found rootkit virus, cured it. No BSODs since then. Hats off to Kaspersky!

Arc · 20 Dec 2013

Good news!
Let us know for any further issue.

Ntoskrnl.exe bsod after wireless adapter install

Ntoskrnl.exe bsod after wireless adapter install

Thanks for suggestions...but I think it's resolved