BSOD: IRQL_NOT_LESS_OR_EQUAL 0x0000000A

ErrolFlynn44 · 18 Dec 2013

I purchased a new gaming rig from Cyberpower. It arrived yesterday (Mon 16 Dec). I checked all of the components to make sure that they were seated properly before I booted up for the first time.

The system started up just fine. I installed the drivers for all of the hardware and then started to download several games (WoW, LoL, Steam games) and headed to bed.

I woke up a few hours later and checked on the progress. I found that I had a BSOD. I restarted and tinkered with the computer for 3-4 hours with no crashes or BSOD. When I got home tonight I started to download an antivirus program (Avast) and got the following BSOD:

IRQL_NOT_LESS_OR_EQUAL
Stop: 0x0000000A (0x0000000000000010, 0x0000000000000002, 0x0000000000000001, 0xFFFFF80002EB3150)

I have attached the SF Diagnostic Tool report as instructed.

You guys were my first stop when I had the error so I have not done any troubleshooting as of yet.

Arc · 18 Dec 2013

Hi ErrolFlynn44.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest86+ results to be free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
___________________________________________________________________________________

Code:

BugCheck A, {10, 2, 1, fffff80002eb3150}

Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )

Followup: MachineOwner
----------------------------------------------------------------------------
BugCheck 50, {fffff180ca9229ec, 0, fffff96000196f90, 7}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!HmgRemoveObject+d4 )

Followup: MachineOwner
---------

ErrolFlynn44 · 18 Dec 2013

Arc, thanks for the guidance. I will start the memtest step when I get home from work tonight.

I also updated my profile with all of my system info.

In the meantime, would the .dmp files from the first two BSOD be at all helpful? I will include them here in case they would be.

Arc · 18 Dec 2013

I think those are already checked. Still I rechecked, and got the same.

Let us know when you are done with the tests.

ErrolFlynn44 · 20 Dec 2013

Ok, here is the updated info. I ran Memtest for two nights in a row. 15 passes, 0 errors. It seems that my RAM is not the issue.

I thought that I was somehow magically out of the woods but then had two BSOD in quick succession today. Both occurred right after launching a game (Batman: Arkham Origins and Far Cry 3). When loading up Batman I noticed that my Razer Black Widow Ultimate keyboard stopped working (all lights went dark no keys functioned) and the opening Nvidia logo loaded very choppily before getting the BSOD. When I restarted and tried to launch Far Cry 3 I did not notice anything odd until the BSOD.

I enabled Driver Verifier and I think that it may have found at least one culprit. With Verifier active my computer BSOD within 10 seconds of loading into windows. I restarted twice and so had 3 identical BSOD. All listed RzDxgk.sys which I think is a razer process.

I have attached the SF Diagnostic Tool report. I hope that you guys can help me out here. Thanks for taking the time to look!

ErrolFlynn44 · 20 Dec 2013

I removed Razer Comms which was the program that used RzDxgk.sys

I was able to have windows run for longer with Verifier running but I got a second BSOD referencing AsUpIO.sys

This is apparently related to an Asus program (my mobo is from Asus) so I uninstalled all of the Asus software. The AsUpIO.sys still showed up so manually removed the driver from the Device Manager.

I will restart Verifier and see what happens.

I have attached the updated report after this new BSOD.

Arc · 21 Dec 2013

A manual removal/delete of AsUpIO.sys will not work; it is expected that the driver will be auto configured at the next restart.

I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

ErrolFlynn44 · 21 Dec 2013

My system came with an overclock from the manufacturer. I decided to remove the factory overclock. I set the bios back to all default and was able to run multiple games/programs with driver verifier running. I also ran memtest last night with no errors. I just turned off driver verifier and tried to start up Far Cry 3 to check the fps. I got the same BSOD as the first time (IRQL_NOT_LESS_OR_EQUAL). I guess my next option is to just do a fresh install of windows. I have attached the reports as usual.

EDIT: I have decided to just do a fresh install of Windows 7. Since I just got the computer the only thing I have on it are games so it will not be hard to redownload them.

EDIT 2: Fresh install complete. I was methodical while installing all drivers. I did not use any of the supplied disks, I downloaded the latest version. I also restarted after ever install instead of installing several and then restarting. I thought that everything was fine. I played WoW for several hours and then a few games of LoL. I loaded up Batman: Arkham Origins and got about 2 minutes into the game when the computer shut down instantly, as if there had been a power failure. No blue screen, just off. It then restarted itself. I loaded up the game again and the exact same thing happened at the exact same point.

Could this be a problem with my PSU? I know that it sounds like an overheating problem but I have an external fan controller that shows the GPU and CPU temps. My GPU was at 56 C when the second restart happened.

So now I have run at least 20 passes of Memtest with 0 errors as well as a clean install of Windows 7. Any more ideas?

Arc · 22 Dec 2013

ErrolFlynn44 said:

My system came with an overclock from the manufacturer. I decided to remove the factory overclock. I set the bios back to all default and was able to run multiple games/programs with driver verifier running. I also ran memtest last night with no errors. I just turned off driver verifier and tried to start up Far Cry 3 to check the fps. I got the same BSOD as the first time (IRQL_NOT_LESS_OR_EQUAL). I guess my next option is to just do a fresh install of windows. I have attached the reports as usual.

EDIT: I have decided to just do a fresh install of Windows 7. Since I just got the computer the only thing I have on it are games so it will not be hard to redownload them.

EDIT 2: Fresh install complete. I was methodical while installing all drivers. I did not use any of the supplied disks, I downloaded the latest version. I also restarted after ever install instead of installing several and then restarting. I thought that everything was fine. I played WoW for several hours and then a few games of LoL. I loaded up Batman: Arkham Origins and got about 2 minutes into the game when the computer shut down instantly, as if there had been a power failure. No blue screen, just off. It then restarted itself. I loaded up the game again and the exact same thing happened at the exact same point.

Could this be a problem with my PSU? I know that it sounds like an overheating problem but I have an external fan controller that shows the GPU and CPU temps. My GPU was at 56 C when the second restart happened.

So now I have run at least 20 passes of Memtest with 0 errors as well as a clean install of Windows 7. Any more ideas?

Apparently what you are saying indicates to hardware issue. But the bugcheck code 0xD1 gives the scope of alternative thinking.

0xD1 is some driver failure. May be some drivers are still there causing the instability. Let us check for it.

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Report us the heat of the computer after a couple of hours of your normal usage: Speccy - Publish Snapshot of your System Specs .