BSOD upon opening certain programs after Win 7 reinstall


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD upon opening certain programs after Win 7 reinstall


    Hi Everybody,

    New to these forums and didn't really know where to ask this question. I just moved from Windows 8.1 to Windows 7 and since installing the OS, my PC crashes to a blue screen when I open certain applications.

    So far it has happened upon opening Europa Universalis 4, Tweetdeck and Microsoft Word 365.

    There does not seem to be a consistent program causing it and I have not tried opening other programs yet as it is annoying to have to restart my entire computer. Any help would be appreciated.

    I have uploaded the files to my dropbox so that you can see the minidump info, if anything else is required please let me know.

    Crash 1: https://www.dropbox.com/s/wqdnuvw0rh...3-26317-01.dmp
    Crash 2: https://www.dropbox.com/s/g3qrxfzhl7...3-25615-01.dmp
    Crash 3: https://www.dropbox.com/s/zizddd5ws2...3-18938-01.dmp

    SF Diagnostic Tool Results: https://www.dropbox.com/s/a7fbwgyry3...12-2013.zip?m=
    Last edited by Blakemk; 19 Dec 2013 at 07:46. Reason: Added SF Diagnostic Tool Results
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Blakemk.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    The BSOD what you are facing is inbuilt in the ATI driver/GPU only.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0000001, {5, 0, 0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+277ce )
    
    Followup: MachineOwner
    ---------
    As the first attempt, roll back the driver to the earlier version installed and worked without issue.
    Device Manager - Roll Back Driver

    Let us know the results.
      My Computer


 

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