BSOD and BitDefender BCCode: 4a

Hi, i have a problem with Windows and BitDefender, when i installed it the first time (2012) it gave me the same result: BSOD and always the same reason.
Same for the latest version of this year which i'm using right now

I would like to keep using BitDefender but the constant BSOD makes it too annoying so i changed antivirus a lot but always with hope that BitDefender would stop doing this.

The most recent one was 5 min ago. Wednesday i reinstall my Windows because well... getting slow ^^' and today it happened twice

I tried to search the cause of this but with no success.

If someone could help I would appreciate it very much :)

P.S. If there is something that i didn't put in and is needed i'll provide it

Hi DSkySoul.

fffff880`026fc838 fffff880`02da0a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a

Uninstall BitDefender, that is the best option for you.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.
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Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7712132a, 2, 0, fffff880026fcb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
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DSkySoul said:

Is this a know error of BitDefender ? Because for more than a year that it happens to me and i ask myself if they're trying to fix is or even if they know it exists

And it happened again, it's very random

Yes, it is a very common issue with BitDefender. Not only it, but also almost all third party virus scanners contribute in BSODs.

DSkySoul said:

Not on the subject of BSOD, I see you use Microsoft Security Essentials for antivirus as you suggested me to do. I search a little and it i can see it's a good antivirus but a lot of people say that Microsoft Security Essentials lacks in virus detection, etc... in comparison with other antivirus. What is your opinion on this ? It would be nice to have the opinion of someone who use it and know what he's doing

I dont believe that MSE is any low in giving real time protection. It may be (contradictory) weak in scanning, and that is why I suggested you to use MBAM (undoubted best in this field) for scanning on demand.

There will not be any security issue.

MBAM, when it is the free version, it provides a virus scanner only. SO no chance of a conflict between multiple real time protection.

The paid version of MBAM comes with a real time protection too, and that also does not cause any conflict with any other program. It is the specialty of MBAM.