BSOD playing games, browsing the web, programming, doing nothing

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  1. Posts : 7
    Windows 7 Home Premium x64
       #1

    BSOD playing games, browsing the web, programming, doing nothing


    Hello, and thanks for taking your time to read this.

    I built my new computer last weekend, installed Windows 7 Home Premium x64 on it, installed all my motherboard drivers (latest from the website) and the graphics card driver (tried latest stable and latest beta). I then installed all Windows Updates. At this point BSOD starting happening. I have been using my computer to try to pinpoint the BSOD cause, but no luck. I tried using my computer in safemode but it will BSOD there too. Computer hardware info is below, and the debug tool files are attached as well.


    Intel Core i5-4670K, Gigabyte GeForce GTX 770, BitFenix Prodigy M Midnight - Tony's Gaming PC - Techtony96's Saved Part List - PCPartPicker
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Techtony96.

    Uninstall Norton and all Symentec products using Norton Removal tool. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download, install and update those, and then run full system scans with both of them, one by one.
    ___________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffffa800c9a03d0, fffffa800c9a0410, 404000e}
    
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
    Probably caused by : IDSvia64.sys ( IDSvia64+45abb )
    
    Followup: MachineOwner
    ---------
    Code:
    fffff880`04800000 fffff880`04884000   IDSvia64 T (no symbols)           
        Loaded symbol image file: IDSvia64.sys
        Image path: \??\C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131220.001\IDSvia64.sys
        Image name: IDSvia64.sys
        Timestamp:        Fri Dec 06 07:23:44 2013 (52A12E28)
        CheckSum:         0008D1A0
        ImageSize:        00084000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Hello Arc, and thank you for assisting me.

    I completed the scan from MBAM, and it returned one false positive, the installation file for FileZilla, a popular FTP program. I then needed to check something in my Google Drive, and as I was logging into my Google account, my computer BSOD'd. I attached the dump file as zipped to this post.

    Thank you!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The latest BSOD is not saying anything clearly.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    If memtest is free from errors, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  5. Posts : 1,449
    Windows 7 ultimate 64-bit
       #5

    I agree with Arc; i would definitely test your ram modules by doing a memory scan/test. That way you will know if its the ram or not.
      My Computer


  6. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #6

    I have run a memtest with memtest86 for 10 hours, and got 11 passes, will try driver Verifier now.

    I also had three more BSOD since my last post.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Ok, so I went through all the steps to enable driver verifier, the computer booted up, I signed in, and now my desktop wont show up and my screen is black. I booted into safe mode, disabled DF, and then booted booted normally. Went through the process to enable DV, and it is doing the same thing (black screen after login). Now i went back to safe mode and disabled it. What should I do next?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Techtony96 said:
    Ok, so I went through all the steps to enable driver verifier, the computer booted up, I signed in, and now my desktop wont show up and my screen is black. I booted into safe mode, disabled DF, and then booted booted normally. Went through the process to enable DV, and it is doing the same thing (black screen after login). Now i went back to safe mode and disabled it. What should I do next?
    Very common situation.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Now disable Verifier again. Dont select any driver provided by "microsoft", "macrovision" and "unknown" in the list. Hopefully this time it will BSOD after getting to the desktop.

    BTW, you replied that you ran memtest86+, but did not report the result
      My Computer


  9. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #9

    I ran Memtest86 for 10 hours and got 11 passes with 0 errors, if there is some output file that i am unaware of, let me know and i can post it here.

    Drivers to verify: NVIDIA, Realtek, AMD, Atheros (WiFi Card), Intel

    I am NOT verifying: <unknown>, Macrovision, Malwarebytes, and Microsoft

    ok, got to my desktop this time.
      My Computer


  10. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Once I got to my desktop, I opened chrome and it BSOD'd immediately.
    Now it BSOD's every time windows boots up. I used Startup repair which got me back to where i can get to my desktop. I attached the minidump file from when it BSOD with DV on.
    Last edited by Techtony96; 22 Dec 2013 at 13:25. Reason: adding minidump file
      My Computer


 
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