Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD when opening certain programs

24 Dec 2013   #1

Windows 7 Home Basic 64bit
BSOD when opening certain programs

Hi everyone!
So, i was playing an MMORPG while browsing the net and watching anime (yeah, I was multitasking ) when suddenly a wild BSOD appeared! When I restarted my laptop, everything went smoothly again, and after a few hours, the BSOD reappeared (I'm only playing and browsing the net this time). And when I restarted my laptop, whenever I open Mozilla Firefox, Google Chrome, and VLC Media player, the BSOD appears. I tried many things like:
  • reinstalling the said programs
  • running a diagnostic test on my hardwares
  • scanning my laptop with antivirus
  • Lastly, make it rest for the night
There were no viruses detected. No hardware problems (I thought it was a HDD or Memory problem). Reinstalling didn't help. Please help me! I don't know if there was a thread already for this.
Another thing... HAPPY HOLIDAYS!! :)

My System SpecsSystem Spec
24 Dec 2013   #2

Windows 7 Home Basic 64bit

Added info: I haven't installed any hardware or even updated anything for at least a week. And I haven't tried if the BSOD appears when opening other programs (it's a pain to restart every BSOD appearance -_-). My laptop's running slowly afterwards and I'm running on safe mode.
My System SpecsSystem Spec
25 Dec 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Update your Display driver from Dell. It is too old and causing the BSODs.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80044284e0, fffff88006e51a1c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa80044284e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006e51a1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:

fffff880`06e51a1c 4883ec28        sub     rsp,28h






fffff880`06be41c8 fffff880`06ef8140 : 00000000`00000116 fffffa80`044284e0 fffff880`06e51a1c 00000000`00000000 : nt!KeBugCheckEx
fffff880`06be41d0 fffff880`06ef7e4a : fffff880`06e51a1c fffffa80`044284e0 fffffa80`044de010 fffffa80`08003010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06be4210 fffff880`0df92f13 : fffffa80`044284e0 00000000`00000000 fffffa80`044de010 fffffa80`08003010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06be4240 fffff880`0dfc0ed6 : fffffa80`ffffffff 00000000`00004436 fffff880`06be4390 00000000`00000006 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06be4320 fffff880`0dfa6ce9 : fffffa80`0893f000 ffffffff`feced300 00000000`00000006 fffff880`16ee2ba4 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06be4360 fffff880`0dfa9be7 : 00000000`00000001 00000000`00000000 fffff880`06be44d0 fffff8a0`06a14b60 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`06be4460 fffff880`0dfa82d8 : fffff8a0`06a14b60 00000000`00000000 fffffa80`0893f000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`06be44a0 fffff880`0dfa8274 : 00000000`00000000 00000000`00000001 fffffa80`0893f000 fffff880`0dfa6b56 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`06be4630 fffff880`0dfb177e : fffffa80`07e72a60 00000000`00000001 00000000`00000001 fffff880`06e50c54 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x184
fffff880`06be46a0 fffff880`0dfb1527 : fffff8a0`06a14b60 00000000`00001000 fffffa80`07e72a60 fffff8a0`06a14b60 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`06be46f0 fffff880`0dfb0ecb : fffff8a0`06a14b60 fffffa80`0893fc80 00000000`00000000 fffffa80`0893fc80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`06be4750 fffff880`0dfa48a4 : fffffa80`0893f000 fffffa80`0893f000 fffff8a0`06b66f18 fffffa80`0893f000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`06be4790 fffff880`0dfa1257 : 00000000`c0000001 00000000`00000000 00000000`00000008 fffffa80`0893f000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`06be47d0 fffff880`0dfbb7d9 : 00000000`00000000 fffff8a0`0648fbe0 fffffa80`00000006 fffffa80`03d0c210 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`06be49a0 fffff880`0dfbb514 : fffff880`03168f40 fffff880`0dfbaf00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`06be4b90 fffff880`0dfbb012 : 00000000`00000000 fffffa80`0995b710 00000000`00000080 fffffa80`08003010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`06be4bc0 fffff800`047242ea : 00000000`07a1eb17 fffffa80`07e6fa00 fffffa80`039c9990 fffffa80`07e6fa00 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`06be4c00 fffff800`044788e6 : fffff880`03164180 fffffa80`07e6fa00 fffff880`0316efc0 00000000`00000002 : nt!PspSystemThreadStartup+0x5a
fffff880`06be4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`06e51a1c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7a1c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner

2: kd> lmvm atikmpag
start             end                 module name
fffff880`06e4a000 fffff880`06e9b000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri May 13 02:50:29 2011 (4DCC4F1D)
    CheckSum:         00054C99
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

25 Dec 2013   #4

Windows 7 Home Basic 64bit

I updated my drivers and it went well. A question though, why doesn't it update in my windows update? I'm pretty sure I enabled it. Thanks a lot! This thread is solved!
My System SpecsSystem Spec
26 Dec 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

I am not very sure that why the display driver is not updated via windows update. But it is a fact that it should have been.

Let us know for any further issue.
My System SpecsSystem Spec

 BSOD when opening certain programs

Thread Tools

Similar help and support threads
Thread Forum
BSOD randomly when opening programs
hello all in the last few days i have been getting BSOD from moving the mouse on the desktop so i tried to read the .dmp files but having a nightmare so i thought i would upload them here and someone can help me please thanks callum
BSOD Help and Support
BSOD upon opening certain programs after Win 7 reinstall
Hi Everybody, New to these forums and didn't really know where to ask this question. I just moved from Windows 8.1 to Windows 7 and since installing the OS, my PC crashes to a blue screen when I open certain applications. So far it has happened upon opening Europa Universalis 4, Tweetdeck and...
BSOD Help and Support
Frequent BSOD opening various programs
I am getting bsods every time I open a word document, or a file with VLC media player or use Chrome for any length of time. Originally I couldn't even login it would just show a black screen where the login page should be. I used startup repair to fix this. I then logged in and there was no text...
BSOD Help and Support
BSOD when opening programs/win32k.sys ...
First time as far as I know having these win32k.sys crashes, but they happen constantly now if I try to open programs (chrome opens, which is awesome and also terrible because I'm scared to open anything else..) (to help illustrate the time...
BSOD Help and Support
BSOD opening multiple programs
I keep getting a BSOD when im playing WoW then opening IE or downloading
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:04.
Twitter Facebook Google+