ntoskrnl.exe windows 7

lguerrero0211 · 25 Dec 2013

Hello all! my computer is now 3 years old with several revamps on it, most noticeable RAM increasing and video card replacement (from geforce 8400gs to geforce gt610). The first year I had no trouble with it, however since the first RAM increase (1st slot a new corsair 2gb ddr3 and 2nd slot my old markvision 2gb ddr3)the BSOD began appearing, mostly randomly. When I increased again (1st slot a new samsung 4gb ddr3, 2nd slot the corsair and the 3d slot the old markvision) it began happening more often.

For a couple of months it worked normal, the only exception where the BSOD but as I was in University I couldn't afford send it to maintenance. Then the old markvision RAM stopped working. I just removed it and kept working. Now 3 months ago the BSOD became daily. while I was playing video games or working on photoshop, illustrator and so on.

Then a month ago it start happening whenever I turned on my pc. Shortly after my hard drive went bonkers and had it replaced among with my old video card. The new hard drive worked fine and so does the new video card, however the BSOD persisted, even though the OS was reinstalled. A week ago the new hard drive went bananas again and had it replaced by warranty, this time most of my files got lost. I've recieved my pc 3 days ago and the goddam BSOD keeps happening.

TL : DR

I used bluescreenview and the common thing amongst the BSOD is the ntoskrnl.exe error. It always happens when I turn on my pc, not when I restart and sometimes when It hibernates but mostly when I turn it on.

I've uninstalled avast and replaced it with microsoft security essentials. I've run memtest to check my RAM and the RAM slots and nothing wrong came with it. i've run chkdsk and nothing. the os has been replaced 3 times and the BSOD keeps happening. I'm really on my nerves here because this is my study and work tool, everything works fine with my pc except that and I know it's not a good sign, If someone could help me that would be amazing.

YoYo155 · 25 Dec 2013

Welcome to SF lguerrero0211 :) .

I see you have a mised match of RAM modules please start by removing the 2GB and see
how the system holds itself together/

Code:

[Physical Memory Array (Type 16) - Length 15 - Handle 0028h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              16777216KB
  Memory Error Inf Handle       0029h
  Number of Memory Devices      4
[32Bit Memory Error Information (Type 18) - Length 23 - Handle 0029h]
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 002ah]
  Starting Address              00000000h
  Ending Address                005fffffh
  Memory Array Handle           0028h
  Partition Width               01
[Memory Device (Type 17) - Length 28 - Handle 002bh]
  Physical Memory Array Handle  0028h
  Memory Error Info Handle      002ch
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                CHANNEL A
  Bank Locator                  CHANNEL A-DIMM 0
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Undefined       
  Serial Number                           
  Asset Tag Number                             
  Part Number                   PSD32G13332       
[32Bit Memory Error Information (Type 18) - Length 23 - Handle 002ch]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002dh]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          002bh
  Mem Array Mapped Adr Handle   002ah
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device (Type 17) - Length 28 - Handle 002eh]
  Physical Memory Array Handle  0028h
  Memory Error Info Handle      002fh
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                CHANNEL A
  Bank Locator                  CHANNEL A-DIMM 1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Undefined       
  Serial Number                           
  Asset Tag Number                             
  Part Number                   M379B5273CH0-CH9

Next it's strange that the HDD's will just die like that, What is the make, model and age of your PSU?

Test for thermals and stability:

Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
- Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
Note

It is not mandatory to run both tests simultaneously, although possible as long as the temperatures are under constant monitoring.

Post back with the results.

lguerrero0211 · 25 Dec 2013

Thank you, I will as soon as I get them

lguerrero0211 · 26 Dec 2013

ok so the problem might be the miss matched RAM modules, I just retired the 2gb RAM and the pc started well, no BSOD or any other problem. And now that I think about it, the BSOD started back when I increased the RAM memory for the first time.

Anyway I'll keep updating if there's any other trouble before marking this as solved, just in case. I just have another question, how do I know the part number of new RAM modules before buying them? I kinda need a good amount of RAM and I don't want to take risks inserting another miss matched modules.

Thank you so much for your help you have no idea how relieved I am :)

YoYo155 · 26 Dec 2013

Hi grate news :) .

The specific RAM part numbers were saved along with the dump files, because the your motherboard
BIOS supports SMBIOS, so I was able to dig up the information using the !sysinfo smbios extension.
You can read more about System Management BIOS here & here.

In your case you can simply physically look at the modules themselves or look at the SPD section
under the RAM section using Speccy.

This should give you a better as to what your particular motherboard supports where it comes to RAM.

Memory

Four 240-pin DDR3 SDRAM Dual Inline Memory Module (DIMM) sockets
Support for DDR3 1333 / 1066 MHz DIMMs
Support for up to 16 GB of system memory