Frequent crashes on Acer Aspire X1300

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  1.    #1

    Frequent crashes on Acer Aspire X1300


    Would appreciate any read on this possible. It's my Uncle's slimline desktop that keeps crashing. He gets a White screen which hangs until he shuts it down.

    Windows Update pushes through an NVidia 9200 GPU driver even though the PC has 8200 chip. I have tried rolling back to 8200 WHQL driver from 2009. There is now a newer Nvidia 331.82 Display driver recommended by Nvidia site GPU scan which I have just installed.

    The NVIDIA chipset scan says it has the latest. I remedied missing co-Processor driver by browsing into the last chipset provided for this model then installed the rest of it detailed here in its ReadMe. It still seems pretty old.

    This Vista 32-bit MCP78/72 nForce driver package consists of the following components:
    Ethernet Driver (v67.76.1) WHQL
    SataIDE Driver (v10.3.0.21) WHQL
    RAID Driver (v10.3.0.21) WHQL
    RAIDTOOL (v10.3.0.21)
    SMBus (v4.64) WHQL
    SMU (v1.39) WHQL
    GPU Driver(v171.37) WHQL
    Installer (v5.84)

    Thanks!
    Last edited by gregrocker; 25 Dec 2013 at 20:08.
      My Computer


  2. Posts : 1,449
    Windows 7 ultimate 64-bit
       #2

    what about doing a check for disk and or system errors using sfc /scannow and or dskchk /f? Would that be a viable option(s) at this point? Cause generally speaking a crash usually means something in windows system files themselves are possibly corrupted; and or possibly in this case; the gpu is on the fritz. And im thinking that might solve the issue(S).
      My Computer


  3. Posts : 50,642
    Thread Starter
       #3

    Update: After the steps I took above there was another white screen crash requiring forced shutdown. I am uploading another 7F tool report below.

    Then I will be rolling back the Display driver to the 2009 Nvidia 8200 driver which was the last one for 8200 before Updates started pushing through 9200 drivers. However the one I'm rolling back is a 11/13 beta driver recommended by the Nvidia driver scan as detailed in OP.
      My Computer


  4. Posts : 50,642
    Thread Starter
       #4

    Am working in Admin log resolving repeat errors and I get this crash which stays up long enough to snip it, then uninstall all Nvidia in Control Panel that is not specified a driver:

    Attachment 298780
    Attachment 298781

    This is now what is left now of Nvidia in Control Panel. Do we need those 3D drivers which came from that latest GeForce version I already rolled back?

    Attachment 298785

    I'm going to uninstall all those higher version 331. drivers Nvidia scan recommended today since I already rolled them back in Dev Mgr>Display to the 17.3 Nv8200 driver from 2009.
      My Computer


  5. Posts : 4,161
    Windows 7 Pro-x64
       #5

    That probably explains the last two entries in the log:

    Code:
     
    Event[21692]:
      Log Name: Application
      Source: Desktop Window Manager
      Date: 2013-12-25T19:03:47.000
      Event ID: 9010
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Paul-Acer
      Description: 
    A request to disable the Desktop Window Manager was made by process (2024)
    Event[21693]:
      Log Name: Application
      Source: Desktop Window Manager
      Date: 2013-12-25T19:03:47.000
      Event ID: 9013
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Paul-Acer
      Description: 
    The Desktop Window Manager was unable to start because composition was disabled by a running application
    The MSDL server is pitifully slow tonight for some reason. (Needed for dump symbols) It hasn't responded after several tries. I may have to call it a night. One of the other BSOD guys should be showing up soon. Sorry I couldn't help.
      My Computer


  6. Posts : 50,642
    Thread Starter
       #6

    Thanks Ken. I should have mentioned that TeamViewer turns off Aero to save bandwidth when I connect to this PC as I was at the time.
      My Computer


  7. Posts : 4,161
    Windows 7 Pro-x64
       #7

    Well, this certainly doesn't look like good news. The only dump in the upload indicates a hardware error. More specifically, Processor L1 Cache. This error can be caused by over heating and sometimes the processor will recover. L1 cache sits right next to the processor core and can be the first to go on over heat conditions. The system event log ended too early so I couldn't check for throttling.

    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 85f92024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: b2004000, High order 32-bits of the MCi_STATUS value.
    Arg4: 64000175, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  YahooMessenger
    CURRENT_IRQL:  1f
    STACK_TEXT:  
    82b37d2c 82e34fcd 00000124 00000000 85f92024 nt!KeBugCheckEx+0x1e
    82b37d68 82ae47ac 85f90821 85f92024 82a8a790 hal!HalBugCheckSystem+0xab
    82b37d98 82e3527f 85f83438 82e42e40 00000000 nt!WheaReportHwError+0x230
    82b37eac 82e35371 85f83438 85f83488 00000000 hal!HalpMcaReportError+0x3b
    82b37ed0 82e355dd 00000000 85f83488 82b37ff0 hal!HalpMceHandler+0x8b
    82b37ee0 82e2b5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
    82b37ff0 82e28261 00000000 801dc000 00000000 hal!HalpMcaExceptionHandler+0x87
    82b37ff0 00000000 00000000 801dc000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    Followup: MachineOwner
    ---------
    0: kd> !errrec 85f92024
    ===============================================================================
    Common Platform Error Record @ 85f92024
    -------------------------------------------------------------------------------
    Record Id     : 01cea1f3c3500041
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/26/2013 0:48:56
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ 85f920a4
    Section       @ 85f9217c
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x86
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000100f23
    Processor ID  : 0x0000000000000000
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ 85f920ec
    Section       @ 85f9223c
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : 23 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ 85f9223c
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ 85f92134
    Section       @ 85f922bc
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL1_EVICT_ERR (Proc 0 Bank 0)
      Status      : 0xb200400064000175
      My Computer


  8. Posts : 50,642
    Thread Starter
       #8

    I don't think the dust has ever been cleaned out in 5-6 years, and the tower sits on a counter right behind a stove where a lot of grease cooking is done. So it needs to be opened the next time I'm there in Feb. to see what kind of mess is inside. What can I have him do til then?

    His roommate has the same model which is the one I focused on cleaning since he's a chain smoker and everything was coated with soot. When he cleaned the CPU fan it went out which required ordering a new one from China, but he has good performance now. But he does also get periodic crashes that I thought we'd traced before to the wrong Nvidia 9200 graphics driver being pushed through from Updates. When I'd roll it back to the correct 2009 Nvidia 8200 driver the crashes would stop. Every time I get reports of crashes I check and the 9200 driver has slipped in, even though hidden. Rolling back usually helps.
      My Computer


  9. Posts : 4,161
    Windows 7 Pro-x64
       #9

    Also - I did locate some info on Hal.dll related hardware errors.

    1. It suggests checking for a BIOS update.
    2. Set the BIOS back to default settings and clear CMOS memory. Clearing CMOS memory forces the BIOS to re-evaluate hardware and re-block CMOS.
    3. Remove OS to BIOS software such as utilities from manufacturer's like Asus' AI Suite. Intel has one called Management Interface. Some of these may not be compatible with older BIOS versions.
      My Computer


  10. Posts : 50,642
    Thread Starter
       #10

    Thank you again Ken and sorry I've been swamped here. I'll try to connect via TeamViewer to get the latest dump files from crashes which persist, then install SpeedFan to monitor temps. But the BIOS reset may need to wait til I am there in Feb when I'll also clean out the case good.

    There's no management interface software on there I know of except the drivers for the Nvidia NForce 430 chipset. Other than this do you think we can eliminate software unless something shows up in the new dump?
      My Computer


 
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