Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD randomly system_service_exception ntoskrnl.exe

29 Dec 2013   #1

BSOD randomly system_service_exception ntoskrnl.exe

Ok so the past few days I've been getting excessive amounts of BSODs. I had this issue a few months ago and solved it by system restoring to an earlier time. Idk if it's a driver conflict issue or hardware issue or what I just want my computer to work again :b. It does it at random times, sometimes flash player will crash the BSOD, other times during a Starcraft 2 game, and other times when it is just sitting idle. I tried system restoring, clean installing my NVIDIA drivers, and have used Malwarebytes to scan computer finding nothing.
I attached the zip file required for BSOD threads, thanks for reading my post and hopefully I can solve this with your guys's help.

My System SpecsSystem Spec
29 Dec 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Please remove anything inserted into the USB ports (Mice & Keyboard exceptional).

Follow this:
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

Run Disk Check on your Hard Drive(s): Disk Check

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
30 Dec 2013   #3


Ok so I did everything on the list up to the eset scanner, with it all passing ( hard driver tester, took the screen shot using Crystaldisk), and when it came to the eset online virus scanner the computer BSOD in the midst of the scan. Now it's randomly BSODing on startup, sometimes not even starting, and when I manage to start the machine up after leaving it off for a bit and it runs once again, I started the virus scan it immediately freeze / bsods. Could this mean that a virus / malware is doing this?
Is this perhaps a temperature issue? The hard drive is running at 40 degrees celcius and the cpu at 70 degrees celcius (which I guess is hot). I checked during the beginning of the scan if the temperature rose whatsoever, but it did not and just BSODd. The machine is dusty and Im about to clean it, I'll report back if it solves anything.
My System SpecsSystem Spec


 BSOD randomly system_service_exception ntoskrnl.exe

Thread Tools

Similar help and support threads
Thread Forum
System_Service_Exception BSOD, happens very randomly
This happens either when I exit a game or during shutdown process. I have made a thread before about this but this is the new computer with new components. The different part about this is that it is not a kernel or a win dll error, every error now has System_Service_Exception error. Someone...
BSOD Help and Support
Have been getting a BSOD at least once per day ever since i re installed windows 7 fresh on my computer. Here is some information i have been able to get. i will be attaching the SF diagnostic zip as well = please help. greatly appreciated. Crash dump directory:...
BSOD Help and Support
BSOD on Wake: ntoskrnl.exe SYSTEM_SERVICE_EXCEPTION 0x0000003b
Hi everyone, I found this forum by googling "BSOD after sleep". I've lurked for about a week trying to solve my problem by reading other similar posts. Though I've followed a lot of the steps I've seen here, nothing seems to be clearing up my BSODs. I've attached the appropriate zip file, and...
BSOD Help and Support
BSOD crash of SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe pls help!!!
m getting BSOD frequently sometimes more than 4 in one hour ..after doing some research i installed the BLUESCREEN VIEWER where from i got this error type.pls guys help me solve this bug
BSOD Help and Support
BSOD: SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe 0x0000003b
Got my very first BSOD on a brand new system that is just a few months old! doh! Would appreciate any and all help to make it the last. Thank you! Using BlueScreenView from NirSoft shows: Dump File 102411-20841-01.dmp Crash Time
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:27.
Twitter Facebook Google+