Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Custom PC BSOD after Java install and Flash install

29 Dec 2013   #1

Windows 7 Home Premium 64 Bit
Custom PC BSOD after Java install and Flash install

Good afternoon. I have a custom system with 64-bit Win 7 Home Premium (OEM upgrade from Win XP)
Gigabyte 965-P DS3 with Q8200 CPU @ 2.3 GHz, Award BIOS F14
PCI-E 8400GS NVIDIA card
500 GB SATA Hard Drive
Norton 360/Security Suite
Office 2007

Just recently did the BIOS, Processor, and OS upgrade so not much on the system yet at all--just Productivity, not for gaming. I went through each component and checked for newer drivers and I ran CHKDSK as well.

In trying to get some other things working, I ran into BSODs that could not be fixed without Restoring to a previous point. The first was after trying to install some new Java-based Live Meeting program...then a few days later it happened after installing Flash Player (not AIR).

I have attached the files generated after the most recent BSOD. I would appreciate any guidance on what might be contributing to the problem. I had installed Camtasia before one of the Restores and am hoping to install again but am holding off for now until I am comfortable not having to go through Restore again.Thanks.


My System SpecsSystem Spec
29 Dec 2013   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome fpnole I have to say I ma not much good with those files but knowing the problems that can happen with Java maybe you should run some security scans starting with these for starters.

ADW download from bleepingcomputer - delete any rubbish found with themalware scans
My System SpecsSystem Spec
29 Dec 2013   #3

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Maybe you should remove Norton and give MSE a go :)

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff80009641960, 0, fffff800029c2f8c, 2}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for ENG64.SYS
*** ERROR: Module load completed but symbols could not be loaded for ENG64.SYS

Could not read faulting driver name
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.
My System SpecsSystem Spec

01 Jan 2014   #4

Windows 7 Home Premium 64 Bit

Thanks, koolkat--I was wondering if that is where this might be heading. I will give that a try and post results at some point.
My System SpecsSystem Spec
01 Jan 2014   #5

Windows 7 Home Premium 64 Bit
Follow-Up - Norton Removed

I removed Norton, created a Restore Point then installed Camtasia. All went well until I tried recording some screen.

All was going great for almost 4 minutes, but then I got the BSOD "IRQL_NOT_LESS_OR_EQUAL" Stop 0x0A.

This time, however, the system was able to boot back up and not have to go through an emergency recovery.

Can I figure out from the newest mini dump file what driver may be causing the BSOD?

I have attached another zipped file of the latest minidump.

My System SpecsSystem Spec
03 Jan 2014   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec

 Custom PC BSOD after Java install and Flash install

Thread Tools

Similar help and support threads
Thread Forum
Cannot Install Java Cannot Uninstall Java. Win7
I tried to install Yawcam and it called for Java. Tried to install Java and the install hung. Checked some threads and came back and tried a standalone install. The standalone didn't seem very standalone, still seemed web based to me, but anyway... The Install quickly informed me that...
Cannot install Java Chrome install or any version?
Hey guys, long time no see first of all, doubt anyone remembers me. :p Anyways, I've comeback to state an issue i'm having with Java installation first of all. You see, i've started playing Runescape (awesome game, legit, anyone play? I'll add you if you send me your usernames!), and it requires...
Browsers & Mail
Have existing install Flash and going to install to USB3 flash.
I have a right now 15 systems on order. New HP Compaq Elite 8300 Microtower PCs. The first thing though is getting the USB 3 install flash to run correctly. I can get it to boot but it doesn't see the install files cause it doesn't read that it is in a USB 3 port once it is booted up. I was...
Installation & Setup
Cannot Install Java Compiler or Java Updates
The thread title states the problem. I have downloaded JDKs several times, most recently a half-hour ago. When I double-click on them, Windows prompts me to confirm that I want to install the software. When I clear the prompt ("OK"), the prompt goes away, but nothing else happens. The same...
'Windows cannot install required files' on Flash disk install to SSD
Hi everyone I've built a brand new PC and decided that I would like to install windows 7 64 bit on my SSD, I got a disk+key from my university before christmas so that'd i'd be ready once i'd built it. I built the PC yesterday and realised that I'd left my external DVD drive at my university...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:38.
Twitter Facebook Google+