BSOD increasingly frequent crashes; varying error messages.

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  1. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #11

    givolini said:
    I did notice MSE acting strange: sometimes, on startup, it won‘t activate and I‘ll have to update manually to have it started.
    Perhaps I should reinstall?
    Yes. Uninstall, then reinstall - no need for Safe Mode.
      My Computer


  2. Posts : 41
    Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #12

    two more BSOD


    I've uninstalled/reinstalled Microsoft Essentials.
    For a day, it was fine.
    Now, two more BSOD.
    Enclosing files as usual.
    Thanks

    p.s. it seems there still is something wrong with the antivirus: real time protection is disabled, and it keeps saying it needs virus definition to be updated.
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #13

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000005003, The subtype of the bugcheck.
    Arg2: fffff70001080000
    Arg3: 0000000000007f63
    Arg4: 00010e210000ffc6
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_5003
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  MsMpEng.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80002eef4ec to fffff80002e86bc0
    MsMpEng.exe is a core process of Windows Defender. Please do the following:
    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output from the command window once it finishes.

    More detail: SFC /SCANNOW Command - System File Checker
      My Computer


  4. Posts : 41
    Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    Here's the report
      My Computer


  5. Posts : 41
    Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #15

    Sorry: the command window said something like "Windows resources protection: inpossible to restore some of the damaged files found. Details in the CBS.log file"
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    I'll ask NoelDP to have a look at this for you.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    The failing replacement isn't exactly critical :)
    Code:
     Line 72320: 2014-01-09 12:00:05, Info                  CSI    0000030b [SR] Repairing 1 components
     Line 72321: 2014-01-09 12:00:05, Info                  CSI    0000030c [SR] Beginning Verify and Repair transaction
     Line 72324: 2014-01-09 12:00:05, Info                  CSI    0000030e [SR] Cannot repair member file [l:18{9}]"img17.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 72327: 2014-01-09 12:00:05, Info                  CSI    00000310 [SR] Cannot repair member file [l:18{9}]"img17.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 72328: 2014-01-09 12:00:05, Info                  CSI    00000311 [SR] This component was referenced by [l:216{108}]"Microsoft-Windows-Branding-Professional-Client-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.BPSC Namespace"
     Line 72333: 2014-01-09 12:00:05, Info                  CSI    00000314 [SR] Could not reproject corrupted file [ml:520{260},l:82{41}]"\??\C:\Windows\Web\Wallpaper\Architecture"\[l:18{9}]"img17.jpg"; source file in store is also corrupted
     Line 72342: 2014-01-09 12:00:05, Info                  CSI    00000316 [SR] Repair complete
    ... but Windows can get sniffy about these things, so I'll post a fix protocol in a few minutes.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    ...By the way, Golden - MsMPeng is also part of MSE. perhaps running removal tools for BitDefender and Avast would be a good idea?
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    I've uploaded a file - gviaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\gviaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\gviaa
    or
    DIR E:\gviaa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\gviaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.
      My Computer


  10. Posts : 41
    Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #20

    ... wow :) Thank you so much for taking the time.

    I'll print these instructions now.

    Btw, I've already run the Avast revomal tool in Safe mode. As far as Bitdefender is concerned, that was an incredibly unpleasant experience that belongs to the past. I have reinstalled everything just a few days ago (but not Bit Defender).

    p.s.: there seems to be just an image in the zipped folder. Is that right?
    p.s. 2: I do not have a SkyDrive folder. Is it ok if I post the CBS.log file here like the first time?
      My Computer


 
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