BSOD playing Counter-Strike: Global Offensive

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  1. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #11

    Rerun the SF Utility and upload new files. Allow several minutes for the utility to completely gather all the files before zipping.


    Also; If you are overclocking the GPU or CPU, STOP. Settings should be default.
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  3. ThatOneGuy97
    Posts : 22
    Windows 7 Professional x64
    Thread Starter
       New #12

    How can I check to make sure everything is set to the default settings?
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  4. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #13

    I'm not familiar with Nvidia's control panel or whether you made any changes through it. Intel HD has buttons to set parameters to default values. Did you build your PC?
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  6. ThatOneGuy97
    Posts : 22
    Windows 7 Professional x64
    Thread Starter
       New #14

    Yes, it was a custom rebuild
    Last edited by ThatOneGuy97; 03 Jan 2014 at 21:58.
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  7. ThatOneGuy97
    Posts : 22
    Windows 7 Professional x64
    Thread Starter
       New #15

    Everything defaulted. Nothing was ever overclocked.

    I have attached the latest crash dump and pictures of my core temps w/usage %

    The bigger one is idle and the smaller one is running CS:GO.
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  8. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #16

    Sorry I couldn't get back sooner. My internet connection keeps dropping.

    Still the same hardware error and you're still getting thermal trip events; just not at the same time. I hate to be the one to break the news but it looks like the processor may be faulty. You might try running HWiNFO64 as a temperature monitor to verify your temps. I find it to be pretty accurate on Intel processors. BUT... Don't run more than ONE monitor at a time! Other than that, the same cache error is occurring and the crash wasn't at the same time as the thermal event. If the thermal events were a regular occurrence, it may have damaged the processor.

    Code:
     
Event[11773]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
Event[11774]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 381K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
    Code:
     
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800da1e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800da1e028
===============================================================================
Common Platform Error Record @ fffffa800da1e028
-------------------------------------------------------------------------------
Record Id     : 01cf0977aed43a02
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/4/2014 18:40:18
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0a8
Section       @ fffffa800da1e180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0f0
Section       @ fffffa800da1e240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800da1e240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e138
Section       @ fffffa800da1e2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041e19fa40
  Misc.       : 0x0000000000000086
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  10. ThatOneGuy97
    Posts : 22
    Windows 7 Professional x64
    Thread Starter
       New #17

    Shit... ok ... I just got another blue screen. can you tell me what it was this time. Lol sorry its just very frustrating since this is a brand new build. (BTW i was only idling)
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  11. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #18

    Same error. I would consider seeking a RMA from the vendor for the processor. You can copy all the data from the "Code" lines to show the CPU is failing.

    Code:
     
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1cd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800e1cd028
===============================================================================
Common Platform Error Record @ fffffa800e1cd028
-------------------------------------------------------------------------------
Record Id     : 01cf097c771e2263
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/5/2014 6:00:22
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0a8
Section       @ fffffa800e1cd180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0f0
Section       @ fffffa800e1cd240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e1cd240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd138
Section       @ fffffa800e1cd2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041c09ac80
  Misc.       : 0x0000000000000086
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  12. ThatOneGuy97
    Posts : 22
    Windows 7 Professional x64
    Thread Starter
       New #19

    Ok. Thank you for all your help! I'll post a resolution once i have one.
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