Error 0x0000000a caused by ntoskrnl.exe

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  1. Posts : 6
    Windows 7 Home Premium SP1 x64
       #1

    Error 0x0000000a caused by ntoskrnl.exe


    this is probably going to be difficult for both myself and whoever tries to help me, but thanks in advance. i read the instructions on making a bsod posting however every time i try to run the sf program it comes up with an error and hangs. if it worked i would be giving you all the requested files. -_-

    in short my computer has been experiencing more and more frequent bsod's, and well they are annoying!
    here are some specs that i can give you:
    type: Laptop
    mfg: ASUS
    model: u47a
    cpu: intel core i7-2640M
    ram: 8GB
    hdd: ~750GB

    i have been using the program "BlueScreenView" to view the data about my bluescreens.
    there seems to be the repeated occurrence of a certain error: see attached photo [bluescreen.jpg]

    my dump files are included.
    any help you can provide to aid the solution of this error is greatly appriciated!
    if there is anything i can do to assist you just ask and post instructions on how to do what is asked.
    MANY MANY THANKS! ^_^
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 0, fffff80003481e52}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )
    
    Followup: MachineOwner
    ---------
    1: kd> lmvm dxgmms1
    start             end                 module name
    fffff880`103a1000 fffff880`103e7000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
        Loaded symbol image file: dxgmms1.sys
        Mapped memory image file: c:\symbols\dxgmms1.sys\5164DC1346000\dxgmms1.sys
        Image path: \SystemRoot\System32\drivers\dxgmms1.sys
        Image name: dxgmms1.sys
        Timestamp:        Wed Apr 10 12:57:15 2013 (5164DC13)
        CheckSum:         00043C9B
        ImageSize:        00046000
        File version:     6.1.7601.18126
        Product version:  6.1.7601.18126
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     dxgmms1.sys
        OriginalFilename: dxgmms1.sys
        ProductVersion:   6.1.7601.18126
        FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)
        FileDescription:  DirectX Graphics MMS
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    This looks like either a video card driver problem, or a DirectX problem.

    Try the following:
    1. Determine which card you are using then look for an updated driver on the manufacturers site;
    2. Troubleshoot DirectX problems using this site

    Please locate and upload your MSINFO file so I can see what hardware you are using.
    Last edited by Golden; 03 Jan 2014 at 08:49.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #3

    well first of all i dont have a video card.
    second i assume the following, since you did not tell me how:
    i ran msinfo32 and used the export function to obtain the attached text file, which i then zipped because it
    was too big to post
    hope that what you wanted, and thanks again for your help ^_^
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    You definitely have a video card, albeit inbuilt. These are the details:

    [Display]

    Item Value
    Name Intel(R) HD Graphics 3000
    PNP Device ID PCI\VEN_8086&DEV_0126&SUBSYS_14671043&REV_09\3&11583659&2&10
    Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) HD Graphics 3000
    Adapter RAM (2,084,569,088) bytes
    Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver Version 8.15.10.2653
    INF File oem3.inf (iSNBM0 section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1366 x 768 x 59 hertz
    Bits/Pixel 32
    Memory Address 0xF7800000-0xF7BFFFFF
    Memory Address 0xE0000000-0xEFFFFFFF
    I/O Port 0x0000F000-0x0000F03F
    IRQ Channel IRQ 4294967293
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2653, 14.01 MB (14,692,224 bytes), 2/22/2012 2:18 PM)
    Use this site to determine whether a newer driver is available. If so, download and install it, and see if that solves the problem:
    https://downloadcenter.intel.com/Def...ng=eng&ProdId=

    Dont forget to perform a DirectX troubleshoot as per link posted earlier.
      My Computer


  5. Posts : 6
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #5

    so last night i installed the new hd 3000 driver and rebooted.
    i looked at the directx dxdiag and i dont see any problems there.
    and it still bluescreened last night -_-

    included this time is the dxdiag info file, and the latest .dmp (i had to change the extension to upload it), also the intel site says that i have a few other things that i could update, but im not sure they are related to the problem, anyway intel also says that my hd 3000 is current as per the picture uploaded.
    thanks again for all your help, hopefully there is still something amiss...
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Code:
    fffff880`05bdf6b0  fffffa80`0b731c30
    fffff880`05bdf6b8  fffffa80`0b757000
    fffff880`05bdf6c0  fffff880`05bdf850
    fffff880`05bdf6c8  fffff880`051d5180Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x161180
    fffff880`05bdf6d0  fffffa80`0b731000
    fffff880`05bdf6d8  fffffa80`0b731bf8
    fffff880`05bdf6e0  00000000`0071d000
    fffff880`05bdf6e8  00000000`00001000
    fffff880`05bdf6f0  00000000`00000008
    This error clearly points to a display driver/adapter problem. Lets run some tests:
    Video Card - Stress Test with Furmark
      My Computer


  7. Posts : 6
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #7

    ok is this supposed to crash my computer?
    i ran it for like 5 minutes and nothing happened.
    what am i looking for and how long should i run this thing?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    See step #6 of the tutorial
      My Computer


  9. Posts : 6
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #9

    step six should be combined with post 7 from that link: "Run it until the temperatures stop increasing; usually less than ten minutes, If you don't see any artifacts or distortion on the screen, consider the test passed."

    well it runs at 3 fps and i know there is supposed to be data streaming in the top left corner, but i dont see it. i let it run for an hour hoping that something would happen and nothing happened.
    i see no artifacts, just an extremely slow computer due to the amount of cpu this thing consumes.
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    Golden is correct, the dmps indicate that it is a problem caused by your Video card. That being said, sometimes it becomes necessary to dig a little deeper to discover if some software is putting stress on your card.
    Try booting in safe mode and use the computer. After you use the computer long enough to determine if you still get BSODs, report back and we will give you additional help.
      My Computer


 
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