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Windows 7: Error 0x0000000a caused by ntoskrnl.exe

03 Jan 2014   #1

Windows 7 Home Premium SP1 x64
Error 0x0000000a caused by ntoskrnl.exe

this is probably going to be difficult for both myself and whoever tries to help me, but thanks in advance. i read the instructions on making a bsod posting however every time i try to run the sf program it comes up with an error and hangs. if it worked i would be giving you all the requested files. -_-

in short my computer has been experiencing more and more frequent bsod's, and well they are annoying!
here are some specs that i can give you:
type: Laptop
mfg: ASUS
model: u47a
cpu: intel core i7-2640M
ram: 8GB
hdd: ~750GB

i have been using the program "BlueScreenView" to view the data about my bluescreens.
there seems to be the repeated occurrence of a certain error: see attached photo [bluescreen.jpg]

my dump files are included.
any help you can provide to aid the solution of this error is greatly appriciated!
if there is anything i can do to assist you just ask and post instructions on how to do what is asked.

My System SpecsSystem Spec
03 Jan 2014   #2
Microsoft MVP

Windows 7 Ult. x64

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80003481e52}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )

Followup: MachineOwner
1: kd> lmvm dxgmms1
start             end                 module name
fffff880`103a1000 fffff880`103e7000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symbols\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Wed Apr 10 12:57:15 2013 (5164DC13)
    CheckSum:         00043C9B
    ImageSize:        00046000
    File version:     6.1.7601.18126
    Product version:  6.1.7601.18126
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.18126
    FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
This looks like either a video card driver problem, or a DirectX problem.

Try the following:
1. Determine which card you are using then look for an updated driver on the manufacturers site;
2. Troubleshoot DirectX problems using this site

Please locate and upload your MSINFO file so I can see what hardware you are using.
My System SpecsSystem Spec
03 Jan 2014   #3

Windows 7 Home Premium SP1 x64

well first of all i dont have a video card.
second i assume the following, since you did not tell me how:
i ran msinfo32 and used the export function to obtain the attached text file, which i then zipped because it
was too big to post
hope that what you wanted, and thanks again for your help ^_^
My System SpecsSystem Spec

03 Jan 2014   #4
Microsoft MVP

Windows 7 Ult. x64

You definitely have a video card, albeit inbuilt. These are the details:


Item Value
Name Intel(R) HD Graphics 3000
PNP Device ID PCI\VEN_8086&DEV_0126&SUBSYS_14671043&REV_09\3&11583659&2&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 3000
Adapter RAM (2,084,569,088) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version
INF File oem3.inf (iSNBM0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 59 hertz
Bits/Pixel 32
Memory Address 0xF7800000-0xF7BFFFFF
Memory Address 0xE0000000-0xEFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967293
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (, 14.01 MB (14,692,224 bytes), 2/22/2012 2:18 PM)
Use this site to determine whether a newer driver is available. If so, download and install it, and see if that solves the problem:

Dont forget to perform a DirectX troubleshoot as per link posted earlier.
My System SpecsSystem Spec
04 Jan 2014   #5

Windows 7 Home Premium SP1 x64

so last night i installed the new hd 3000 driver and rebooted.
i looked at the directx dxdiag and i dont see any problems there.
and it still bluescreened last night -_-

included this time is the dxdiag info file, and the latest .dmp (i had to change the extension to upload it), also the intel site says that i have a few other things that i could update, but im not sure they are related to the problem, anyway intel also says that my hd 3000 is current as per the picture uploaded.
thanks again for all your help, hopefully there is still something amiss...
My System SpecsSystem Spec
04 Jan 2014   #6
Microsoft MVP

Windows 7 Ult. x64

fffff880`05bdf6b0  fffffa80`0b731c30
fffff880`05bdf6b8  fffffa80`0b757000
fffff880`05bdf6c0  fffff880`05bdf850
fffff880`05bdf6c8  fffff880`051d5180Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
fffff880`05bdf6d0  fffffa80`0b731000
fffff880`05bdf6d8  fffffa80`0b731bf8
fffff880`05bdf6e0  00000000`0071d000
fffff880`05bdf6e8  00000000`00001000
fffff880`05bdf6f0  00000000`00000008
This error clearly points to a display driver/adapter problem. Lets run some tests:
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
04 Jan 2014   #7

Windows 7 Home Premium SP1 x64

ok is this supposed to crash my computer?
i ran it for like 5 minutes and nothing happened.
what am i looking for and how long should i run this thing?
My System SpecsSystem Spec
04 Jan 2014   #8
Microsoft MVP

Windows 7 Ult. x64

See step #6 of the tutorial
My System SpecsSystem Spec
04 Jan 2014   #9

Windows 7 Home Premium SP1 x64

step six should be combined with post 7 from that link: "Run it until the temperatures stop increasing; usually less than ten minutes, If you don't see any artifacts or distortion on the screen, consider the test passed."

well it runs at 3 fps and i know there is supposed to be data streaming in the top left corner, but i dont see it. i let it run for an hour hoping that something would happen and nothing happened.
i see no artifacts, just an extremely slow computer due to the amount of cpu this thing consumes.
My System SpecsSystem Spec
05 Jan 2014   #10

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Golden is correct, the dmps indicate that it is a problem caused by your Video card. That being said, sometimes it becomes necessary to dig a little deeper to discover if some software is putting stress on your card.
Try booting in safe mode and use the computer. After you use the computer long enough to determine if you still get BSODs, report back and we will give you additional help.
My System SpecsSystem Spec

 Error 0x0000000a caused by ntoskrnl.exe

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