BSOD after installing MAD CATZ R.A.T. 5 Mouse

CopperStag · 03 Jan 2014

lately I've been getting a lot of BSOD and it all seemed to have stated on christmas day after installing the drivers for my new R.A.T. 5 mouse, I do not know if this is cause of the crashes but it seem to start at around that time. I've attached the necessary file.

Golden · 04 Jan 2014

Harry, please run the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

CopperStag · 06 Jan 2014

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {308C93FC-70FF-4A86-B8A0-E5D0B24EE581}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130104-1435
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{308C93FC-70FF-4A86-B8A0-E5D0B24EE581}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1251774875-2503576721-1528505074</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7786</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.3</Version><SMBIOSVersion major="2" minor="7"/><Date>20120330000000.000000+000</Date></BIOS><HWID>51BB3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-2057-7600.0000-0182013
Installation ID: 020201236000922082408716796922328793121791921525216105
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 06/01/2014 21:06:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAQABAAIAAQADAAAAAgABAAEAln3W6VCJTjTeqQIT2i9mJ96IYj2e1ChPXDcydmR8

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            A M I         GMCH945.
  SSDT            AMD           POWERNOW
  SSDT            AMD           POWERNOW
  BGRT            ALASKA        A M I
  SLIC            ACRSYS        ACRPRDCT

carwiz · 06 Jan 2014

You're getting memory and page fault errors. This can be caused by bad memory or failing disk. You also have problems with Windows Update that I hope Golden is looking into.

Run Memtest86+ paying particular attention to the length of testing.

Run Chkdsk on the C: drive. This will not run until a reboot but do not disturb the run. Let it complete.

Run SFC /scannow from an elevated command prompt. Follow the advice in the tutorial for multiple runs if you have errors.

Code:

 
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 0000000000002002
Arg4: 00002002fffffffe
Debugging Details:
------------------

BUGCHECK_STR:  0x1a_5003
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff8000312bff6 to fffff800030c4840
STACK_TEXT:  
fffff880`0c33ca68 fffff800`0312bff6 : 00000000`0000001a 00000000`00005003 fffff700`01080000 00000000`00002002 : nt!KeBugCheckEx
fffff880`0c33ca70 fffff800`030def8c : fffff680`001029c8 fffff880`0c33cb40 00000000`00000000 ffffffff`ffffffff : nt! ?? ::FNODOBFM::`string'+0x21186
fffff880`0c33cac0 fffff800`030c292e : 00000000`00000001 00000000`00000000 00000000`920bd601 00000000`8d9c5c2e : nt!MmAccessFault+0xc4c
fffff880`0c33cc20 00000000`6458fd73 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`002aeb08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6458fd73

NoelDP · 08 Jan 2014

You also have a counterfeit install enabled by a hacker's Activation Exploit.

You need to reformat and reinstall using genuine media and Key.