BSOD Random Restarts

Jimmy Nick · 05 Jan 2014

I have recently installed a new SSD on my laptop and installed a fresh copy of Windows onto it. I have also replaced the optical drive with the previous HDD via a caddy. Ever since, I have been experiencing random reboots (especially when the computer is left idle). I have not actually seen the actual BSOD but I received the following message upon logging in every time the computer restarts. Would appreciate some help in determining the cause of this.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8800911E000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880096A89E0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010514-12402-01.dmp
C:\Users\Jon\AppData\Local\Temp\WER-4173213-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

Golden · 05 Jan 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800911e000, 2, 0, fffff880096a89e0}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+79e0 )

Followup: MachineOwner
---------

This appears to be a problem with your wireless network adaptor. Please see if there is an updated driver available for download and installation here:
https://downloadcenter.intel.com/Default.aspx

Let us know if it solves the issue.

Jimmy Nick · 06 Jan 2014

I updated the driver for the wireless network adaptor earlier today, but my computer is still experiencing random BSOD. This is the latest error message and diagnostic files, hope it helps.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88023288000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8802206E440
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010614-17768-01.dmp
C:\Users\Jon\AppData\Local\Temp\WER-269850-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Golden · 06 Jan 2014

Code:

avgcsrva.exe	c:\program files (x86)\avg\avg2014\avgcsrva.exe
timiniservice.exe	c:\program files\trend micro\titanium\timiniservice.exe

You have both AVG and TrendMicro installed - this is never a good idea. For purposes of testing, uninstall both completely by finding the appropriate uninstaller in this list:
AV Uninstallers

Replace it with MSE. Reboot, and use system as normal. If it BSOD's, upload dmp file. Q : have you ever had Norton Anti-Virus installed on this PC?

Jimmy Nick · 06 Jan 2014

I have uninstalled both of them and installed MSE. I have not had Norton Anti-Virus installed on my computer before. Also, attached is the dmp file.

Golden · 06 Jan 2014

Please run this bat file as administrator - it will create a zip file on the desktop. Extract the file called driverslist.txt and upload it here.

Jimmy Nick · 06 Jan 2014

Here you go.

Golden · 08 Jan 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88023288000, 2, 0, fffff8802206e440}

*** WARNING: Unable to verify timestamp for NETwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw00.sys
Probably caused by : NETwsw00.sys ( NETwsw00+8440 )

Followup: MachineOwner
---------

I'm still seeing network adapter issues. Please check for updates for your wired network adapter.

Jimmy Nick · 09 Jan 2014

I couldn't find any new drivers for both the wireless and wired network adapters. Btw, my computer didn't experience any BSOD for the past 2 days or so. I will continue to monitor the situation for now and see how it goes.