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BSOD, Win 7 desktop wont boot even in safe mode, BSOD error:0xc0000010
Hello Guys and Gals, my Windows 7 Laptop is in a serious pickle and I have used every bit of troubleshooting knowledge I have learned in my 10 years working in a Windows environment to no result.
I hope that I am posting in the correct forum, and I have read the forum rules.This is my first post on any help forum ever, so I hope the way I have written this is in conformance with what you all are used to.
I have seen multiple error codes thrown when I forced the computer not to restart and show me the BSOD details. This is what is stated:
Stop 0x000000F4 (0x0000000000000003, 0xFFFFFA800600c910, 0xFFFFFA800600CBF0, 0xFFFFF8000357B7B0
Summary: My laptop boots to the Windows 7 login screen but after logging in, startup never finishes completely and is completely unresponsive to (Ctrl,Shift,Esc) and any other attempts to pull up the task manager. My laptop is dual boot, and has these 2 OS's installed: Windows 7 Home Premium (Genuine) and Kali Linux, both of which are 64 bit versions.
When I attempt to boot the computer into the Windows 7 environment, I am able to login at the normal account login page, but after this, it will take an entire day's time to load the desktop and even when it does, finally show the task bar, then the icons, I am unable to open any of them. For instance, after about 20 minutes, when the taskbar finally appears, when I click on the start button, whether from the keyboard windows icon, or the mouse, I will have to wait about 10 minutes until the start button opens its normal window. Even when it does, I get no response from the system when I attempt to click on any program, folder, or file. I have tried to reboot the computer in safe mode, with and without networking support, and the computer responds in the same exact fashion, never completely loading, and even after hours when the icons finally appear, I cannot open any folders, windows, or programs, and if I attempt to do so the system will freeze and stay like that until I force the computer to shutdown manually.
I am able to boot into safe mode with command prompt seamlessly though, and I have tried the normal resolution steps from this command prompt such as, chkdsk and sfcscan /now, which sometimes completes and shows orphaned files, and sometimes doesnt complete.
I have reached out to Microsoft support, and the technician suggest I make a Live USB of Hitman Pro with kickstart, and I did. I ran this tool on bootup and kickstart found about 5 different types of malware and I disinfected/quarantined them as it permitted me. I rebooted to the same exact issue, and upon running the Hitman Pro Live USB again, it found no other infection. This seemed shady to me, so I went ahead and created a Kaspersky Rescue Disk (Live CD) through my Kali Linux partition which is working perfectly and shows no signs of any damage. After running Kaspersky, it found approximately 345 types of malware, trojans, backdoors, etc. I quickly quarantined/disinfected these as per the advice from the Kaspersky program.
The catch is, none of this has fixed the load time/ responsiveness of my windows 7 environment in the slightest. I know there is no memory problem, as I have already ran the memory tests from my BIOS, and also I dont believe my hard drive is failing, because my Linux partition works flawlessly and without a hiccup.
I am truly exhausted from 3 days of scratching my head at this and throwing everything at it but the kitchen sink.
Tools Used so far:
Kaspersky Rescue Disk (Live CD)
Hitman Pro with Kickstart (Live USB)
Chkdsk
Sfcscan /now
Windows 7 recovery partition, startup repair (reports that there is nothing wrong)
Windows 7 Restore point, (My first troubleshoot was to load the only available restore point, which did not fix anything)
Advanced boot options: Last known good configuration, Safe mode, Safe mode with networking (Both of which behave in the same exact fashion as the crippled normal windows 7 boot I am experiencing)
I will be happy to give any other information I can, but please realize that I cannot navigate through my Windows 7 desktop to perform any tasks. I have searched online help forums endlessly and reviewed many problems that seem similar to mine, but most folks can at least pull up the desktop in Safe Mode, which I cannot. This has prevented me from being able to do any significant troubleshooting inside the Windows environment. I am absolutely out of ideas, and I am worried that If I keep poking at windows with different tools that I might lose my data.
I have just recently lost my backup drive that had a recent backup on it, so I am stuck here and my only option is recovery through a fix or a fresh install which I would like to avoid at all costs because of many family videos and photos that would be a shame to lose.
If anyone can offer even the slightest bit of help, I would appreciate it so very much.
Best Regards,
Will