BSOD comes up without warning


  1. Posts : 542
    Windows 7 Pro 64bit
       #1

    BSOD comes up without warning


    the issue is while I am in the middle of watching a video or a DVD sometimes I will get the BSOD and I don't know why, but I think I followed all the instructions and I have uploaded the zipped files, please help me
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    techtitan100,

    Update your ATI/AMD display driver to the latest WHQL.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Let us know the results.
    _____________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, 0, fffff88009c6f300, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by : atikmdag.sys ( atikmdag+f8e79 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
    Arg3: fffff88009c6f300, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    +6a4d9
    00000000`00000000 ??              ???
    
    CONTEXT:  fffff88009c6f300 -- (.cxr 0xfffff88009c6f300)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff88009c6fd10
    rdx=fffff88004ea3120 rsi=fffffa800578f000 rdi=fffff88009c6fda0
    rip=0000000000000000 rsp=fffff88009c6fce8 rbp=000000000000003c
     r8=fffff88009c6fd10  r9=fffff88009c6fd00 r10=0000000000000000
    r11=fffff88004ea3120 r12=0000000000000000 r13=0000000000000001
    r14=0000000000003daf r15=fffffa80058ff000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    00000000`00000000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  wmplayer.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8800497de79 to 0000000000000000
    
    STACK_TEXT:  
    fffff880`09c6fce8 fffff880`0497de79 : 00000000`00000008 fffff880`048ef4d9 00000000`00000000 00000000`000000c0 : 0x0
    fffff880`09c6fcf0 00000000`00000008 : fffff880`048ef4d9 00000000`00000000 00000000`000000c0 fffff880`09c6fda0 : atikmdag+0xf8e79
    fffff880`09c6fcf8 fffff880`048ef4d9 : 00000000`00000000 00000000`000000c0 fffff880`09c6fda0 fffffa80`0578f000 : 0x8
    fffff880`09c6fd00 00000000`00000000 : 00000000`000000c0 fffff880`09c6fda0 fffffa80`0578f000 00000000`59490000 : atikmdag+0x6a4d9
    
    
    FOLLOWUP_IP: 
    atikmdag+f8e79
    fffff880`0497de79 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  atikmdag+f8e79
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f7d8776
    
    STACK_COMMAND:  .cxr 0xfffff88009c6f300 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+f8e79
    
    BUCKET_ID:  X64_0x3B_atikmdag+f8e79
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff880`04885000 fffff880`0533c000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Apr 05 17:22:22 2012 (4F7D8776)
        CheckSum:         00A5F0F3
        ImageSize:        00AB7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 542
    Windows 7 Pro 64bit
    Thread Starter
       #3

    ok I am tring to download and install this and I keep getting Installer integrity check has failed. Coomon causes include incomplete download and damaged media. Contact the installers author to obtain a new copy
      My Computer


 

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