BSOD watching movies or browsing internet, error 0x0000000a

DarKAngeL399 · 09 Jan 2014

Ok, it will take a while. Thanks a lot! I will come back with the result.

DarKAngeL399 · 22 Jan 2014

Hello!!! I installed one more time a clean version of windows and at first i didn't install any driver after. 2 days passed now without any BSOD and i think that was the problem. Now i installed only the important drivers. I hope i will not have this problem again. Thank you koolkat77 for your help! Have a good evening!

koolkat77 · 22 Jan 2014

Thanks for the update.

Good luck!

DarKAngeL399 · 25 Jan 2014

Hello again! I had today another 2 BSOD. I don't know what would it be now. In dump files says a file for NT Kernel&system i guess. I attached the files in this reply if you can help me understand them. Thanks in advance!

koolkat77 · 26 Jan 2014

Update this driver: Driver Reference Table

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\SF_26-01-2014\012514-24117-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Machine Name:
Kernel base = 0xfffff800`02c05000 PsLoadedModuleList = 0xfffff800`02e486d0
Debug session time: Sat Jan 25 20:27:06.889 2014 (UTC + 6:00)
System Uptime: 0 days 5:20:32.777
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 0, fffff800031ed477}
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+5b7d )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800031ed477, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb2100
GetUlongFromAddress: unable to read from fffff80002eb21c0
 0000000000000000 Nonpaged pool
CURRENT_IRQL:  2
FAULTING_IP: 
hal!HalpDmaNextContiguousPiece+103
fffff800`031ed477 448b08          mov     r9d,dword ptr [rax]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
TAG_NOT_DEFINED_c000000f:  FFFFF8000402DFB0
TRAP_FRAME:  fffff8000402b990 -- (.trap 0xfffff8000402b990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000044
rdx=0000000000000044 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800031ed477 rsp=fffff8000402bb28 rbp=0000000000000000
 r8=0000000000000028  r9=0000000000000000 r10=00000000000fffff
r11=fffffa800558fea0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe nc
hal!HalpDmaNextContiguousPiece+0x103:
fffff800`031ed477 448b08          mov     r9d,dword ptr [rax] ds:00000000`00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002c7a129 to fffff80002c7ab80
STACK_TEXT:  
fffff800`0402b848 fffff800`02c7a129 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`0402b850 fffff800`02c78da0 : fffffa80`0693d8e8 fffff800`0402ba18 00000000`00000001 fffffa80`04579cb0 : nt!KiBugCheckDispatch+0x69
fffff800`0402b990 fffff800`031ed477 : fffffa80`07120bf0 fffffa80`053cffbc fffff800`031ed524 fffffa80`04579cb0 : nt!KiPageFault+0x260
fffff800`0402bb28 fffff800`031ed524 : fffffa80`04579cb0 fffffa80`0558fea0 fffffa80`03e73320 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff800`0402bb40 fffff800`031f04fb : fffffa80`04579cb0 fffffa80`0558fea0 fffffa80`07120bf0 fffff880`0805d1c7 : hal!HalpDmaMapScatterTransfer+0x34
fffff800`0402bb90 fffff800`031f0472 : fffffa80`04579cb0 fffffa80`04579ca8 00000000`00000028 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff800`0402bc20 fffff800`031ef94f : 00000000`00000000 fffff800`031ed01e 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
fffff800`0402bc60 fffff800`031efafd : fffffa80`050bc050 fffffa80`0558fea0 00000000`00000001 fffffa80`00000528 : hal!HalpAllocateAdapterCallback+0xc7
fffff800`0402bd00 fffff800`031f0156 : fffffa80`0558fea0 00000000`00000500 fffffa80`0558fe00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
fffff800`0402bd30 fffff800`031ef71f : fffffa80`044b6660 00000000`000005f4 fffffa80`0558fea0 fffffa80`04be45d0 : hal!HalAllocateAdapterChannel+0x11a
fffff800`0402bd70 fffff880`01496600 : fffffa80`04c96dd0 fffffa80`0558fa50 00000000`000000a0 fffff880`08299f27 : hal!HalBuildScatterGatherList+0x2f3
fffff800`0402bde0 fffff880`08052b7d : fffffa80`050bc1a0 fffff880`08299b20 fffffa80`069a4220 fffff780`00000014 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff800`0402be80 fffffa80`050bc1a0 : fffff880`08299b20 fffffa80`069a4220 fffff780`00000014 00000000`00000000 : netw5v64+0x5b7d
fffff800`0402be88 fffff880`08299b20 : fffffa80`069a4220 fffff780`00000014 00000000`00000000 000005f4`00000100 : 0xfffffa80`050bc1a0
fffff800`0402be90 fffffa80`069a4220 : fffff780`00000014 00000000`00000000 000005f4`00000100 00000000`00000000 : netw5v64+0x24cb20
fffff800`0402be98 fffff780`00000014 : 00000000`00000000 000005f4`00000100 00000000`00000000 fffff880`0805afb9 : 0xfffffa80`069a4220
fffff800`0402bea0 00000000`00000000 : 000005f4`00000100 00000000`00000000 fffff880`0805afb9 fffff880`08319f80 : 0xfffff780`00000014

STACK_COMMAND:  kb
FOLLOWUP_IP: 
netw5v64+5b7d
fffff880`08052b7d ??              ???
SYMBOL_STACK_INDEX:  c
SYMBOL_NAME:  netw5v64+5b7d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: netw5v64
IMAGE_NAME:  netw5v64.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84
FAILURE_BUCKET_ID:  X64_0xA_netw5v64+5b7d
BUCKET_ID:  X64_0xA_netw5v64+5b7d
Followup: MachineOwner
---------
0: kd> lmvm netw5v64
start             end                 module name
fffff880`0804d000 fffff880`08588000   netw5v64 T (no symbols)           
    Loaded symbol image file: netw5v64.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
    Image name: netw5v64.sys
    Timestamp:        Thu Mar 26 22:21:24 2009 (49CBAB84)
    CheckSum:         00533DE3
    ImageSize:        0053B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

DarKAngeL399 · 26 Jan 2014

you mean wifi driver ?
LE: I installed the driver from the link. If i occur any bsod i will come back with informations. Thanks!