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Windows 7: Random BSODs 0x1000007e, ffffffff`c0000005

08 Jan 2014   #1

Windows 7
Random BSODs 0x1000007e, ffffffff`c0000005

Hello, I've been struggling to wrap my head around these random BSODs Ive been having on my custom pc. Most have been 0x7Es with an SYSTEM_THREAD_EXCEPTION_NOT_HANDLED or SYSTEM_SERVICE_EXCEPTION and an occasional 0x3B. To date I have,

Ran memtest for 20+ hours with no failures.
Swapped hdds.
Swapped processors.
Reinstalled windows.

That as well as exhaustive Google searches and I'm completely stumped. Any help here would be greatly appreciated.

My System SpecsSystem Spec
09 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi Dot.

The crash dump is not providing enough information. But based on the bugcheck code, I think you should do the following:

Make it sure that the SSD is running with the latest firmware.
How to Upgrade Samsung SSD Firmware | - Storage Reviews

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Scan the system for possible virus infection with the following programs.
The BIOS is old.
BiosVersion = 6.00 PG
BiosReleaseDate = 04/17/2009
Plan to update it, if possible.
EVGA | Support | Product Specs

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800028d8b46, fffff8800338c8e8, fffff8800338c140}

Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+46 )

Followup: MachineOwner

6: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800028d8b46, The address that the exception occurred at
Arg3: fffff8800338c8e8, Exception Record Address
Arg4: fffff8800338c140, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`028d8b46 488b5d00        mov     rbx,qword ptr [rbp]

EXCEPTION_RECORD:  fffff8800338c8e8 -- (.exr 0xfffff8800338c8e8)
ExceptionAddress: fffff800028d8b46 (nt!PspReturnQuota+0x0000000000000046)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: ffffffffffffffff
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

CONTEXT:  fffff8800338c140 -- (.cxr 0xfffff8800338c140)
rax=0000000000000000 rbx=ffdff80002a57940 rcx=ffdff80002a57940
rdx=0000000000000000 rsi=0000000000000000 rdi=00000000000004a8
rip=fffff800028d8b46 rsp=fffff8800338cb20 rbp=ffdff80002a57940
 r8=fffff80002854000  r9=00000000000004a8 r10=0000000000000000
r11=fffff80002a57940 r12=fffffa800a2e0f30 r13=0000000000000000
r14=0000000000000000 r15=fffffa8019ee3b00
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffff800`028d8b46 488b5d00        mov     rbx,qword ptr [rbp] ss:0018:ffdff800`02a57940=????????????????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  ffffffffffffffff

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b01100

fffff800`028d8b46 488b5d00        mov     rbx,qword ptr [rbp]


LAST_CONTROL_TRANSFER:  from fffff80002c00693 to fffff800028d8b46

fffff880`0338cb20 fffff800`02c00693 : ffdff800`02a57940 00000000`000004a8 fffffa80`19ee3b00 00000000`00000d05 : nt!PspReturnQuota+0x46
fffff880`0338cba0 fffff800`02bc0576 : fffffa80`19ee3b20 fffff800`02b9db97 fffffa80`158403d0 00000000`00000001 : nt! ?? ::NNGAKEGL::`string'+0x14910
fffff880`0338cbd0 fffff800`028d2e5c : 00000000`00000000 00000000`00000000 fffffa80`0a2e0f30 fffffa80`19ee3b20 : nt!ObpFreeObject+0x266
fffff880`0338cc20 fffff800`028a8cc0 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff6fc`40056998 : nt!ObfDereferenceObject+0xdc
fffff880`0338cc80 fffff800`028d3261 : fffff800`028a8c10 fffff800`02a6f330 fffffa80`0a359b50 00000000`00000000 : nt!PspReaper+0xb0
fffff880`0338ccb0 fffff800`02b662ea : 00000000`00000000 fffffa80`0a359b50 00000000`00000080 fffffa80`0a345040 : nt!ExpWorkerThread+0x111
fffff880`0338cd40 fffff800`028ba8e6 : fffff880`03186180 fffffa80`0a359b50 fffff880`031910c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0338cd80 00000000`00000000 : fffff880`0338d000 fffff880`03387000 fffff880`0338c9e0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_NAME:  nt!PspReturnQuota+46

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff8800338c140 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_nt!PspReturnQuota+46

BUCKET_ID:  X64_0x7E_nt!PspReturnQuota+46

Followup: MachineOwner
My System SpecsSystem Spec
09 Jan 2014   #3

Windows 7

Hey thanks for the response. So Ive updated the Bios and SSD firmware. Ran both anti mal ware programs and they came back clean. Noticed very small aritfacts during the first minute or so of the video card test but is stopped pretty quickly.

Hopefully this is the fix, if not I have no clue where to look next.
My System SpecsSystem Spec

10 Jan 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

OK, let us know how it goes.
My System SpecsSystem Spec

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