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Windows 7: BSOD - Random Crashes

10 Jan 2014   #1

Windows 7 64 bit
BSOD - Random Crashes


I am having an issue with random crashes for the past several months. Not exactly sure of the cause, but it does occur at random times, even when not actively using the PC.

Thanks for any help in advance.

The event viewer has the following:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x000000000000001c, 0x0000000000000002, 0x0000000000000000, 0xfffff880017723da). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011014-60294-01."

Using WinDBG against the memory dump, I get the following:

Debugging Details:

PEB is paged out (Peb.Ldr = 000007ff`fffdf018). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffdf018). Type ".hh dbgerr001" for details

READ_ADDRESS: 000000000000001c


fffff880`017723da 395f1c cmp dword ptr [rdi+1Ch],ebx



PROCESS_NAME: svchost.exe

TRAP_FRAME: fffff880039ba340 -- (.trap 0xfffff880039ba340)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff880039ba980 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880017723da rsp=fffff880039ba4d0 rbp=0000000000000000
r8=fffffa800a60bd00 r9=fffff880039ba5a0 r10=fffffa800a95bfb0
r11=fffff880039baa10 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
fffff880`017723da 395f1c cmp dword ptr [rdi+1Ch],ebx ds:00000000`0000001c=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff8000307d169 to fffff8000307dbc0

My System SpecsSystem Spec
10 Jan 2014   #2

Windows 7 ultimate 64-bit

Well; try this link out and see if it helps ya out any:

Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL (Windows Debuggers)

Just from what i can tell; it looks like one of your devices may be conflicting with something else that might be using the same irq(interrupt request) as one of your other devices. I would go into control panel(if you can) go into system and then device manager and see if any devices have question marks by them or exclamation points by them. If any do, then that is probably where the problem lays.

Also; here is another link from these forums:

"ntoskrnl.exe" BSOD
My System SpecsSystem Spec
10 Jan 2014   #3

Windows 7 64 bit

Thanks for the reply. No question marks or exclamation points in the device manager. I checked out the link you provided and the only thing that was plausible I guess is disabling the BIOS Memory cache which I will try now...but I have my doubts that it's the cause...
My System SpecsSystem Spec

10 Jan 2014   #4

Windows 7 64 bit

Turns out I don't even have that BIOS setting....back to square one.
My System SpecsSystem Spec
12 Jan 2014   #5

Windows 7 64 bit

My System SpecsSystem Spec
12 Jan 2014   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Did you get any BSOD's after the last one?

If so, please rerun the SF Diag tool and upload the new logs.

AVG contributes in BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Daemon Tools/Alchohol is known to cause BSODs:
How to remove sptd.sys from system
Registry and SPTD problems | DAEMON Pro Help

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Keep us posted.
My System SpecsSystem Spec

 BSOD - Random Crashes

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