BSOD BCCode: 116

nerzzul · 11 Jan 2014

Hello everyone,

i have got a problem on my laptop, nowadays it start giving bluescreen error too much, right now i am on safe mode on the other laptop and cant boot in normal mode,

OS Win 7 Home Premium 64bit
Laptop HP Pavilion dv7t-3100

the problems that i find in safe mode

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1055

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007345010
BCP2: FFFFF8800FC2B034
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

what could be the reason for this? is it possible to fix this problem?

thanks for help in advance!

nerzzul · 11 Jan 2014

after creating this topic i find how to make Blue Screen of Death (BSOD) Posting Instructions, so i used the tool SF_Diagnostic_Tool to create folder of dmp files and i named it my username accordingly.

thanks

Golden · 11 Jan 2014

Code:

fffff880`065eeab8  fffff880`023312ceUnable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
 hpdskflt+0x22ce

WinDBG blames the HP 3D DriveGuard program. Remove it by following these steps listed here:
HP Notebook BSOD - Everytime on Shutdown.

There may be more issues (possibly video card driver) but I need more info -- run this .bat file and upload the ZIP file it creates after you have followed the above steps.

Attachment 301221

nerzzul · 11 Jan 2014

i have followed the post to remove HP 3D DriveGuard program and restarted the laptop, got the bluescreen again, loaded into safe mode and here is the report attached.

thanks for your kind help

Golden · 11 Jan 2014

ZIP file is empty - run again and ensure you run as administrator.

nerzzul · 14 Jan 2014

Dear Golden,

i was getting access denied error when i was using the debug tool, so today i figured out that it was due to account name being in 2 parts with space in the middle, so i made a new account with single name and used the tool, attached ull find the log file of debugger

thanks for your kind help

Golden · 14 Jan 2014

I'll have a look when I get home. :)

nerzzul · 14 Jan 2014

thanks

i am thinking to do a format and then HDD test, should i or i shall wait for you first to make sure about the error?

Golden · 14 Jan 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800761f010, fffff8800fbb9bbc, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153bbc )

Followup: MachineOwner
---------

Definately a video card issue. Please try this:

Install the 314.22 WHQL only driver.
Uninstall All nvidia items in Control Panel > Programs and Features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- Nvidia Update

Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Attachment 301614

nerzzul · 15 Jan 2014

Dear Golden,

i have downloaded the driver 314.22 but i cant install it i am getting the error, attached u can find jpg file for error. after i downloaded the 100M series driver from nvidiadotcom(my video card is NVIDIA GeForce G 105M), but i have still got the blue screen. i am attaching the new debug file as well.

note: i have made format and installed new windows, to clean up old drivers.

edit: could you please give me a direct download link to 314 driver? thanks