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Windows 7: MACHINE_CHECK_EXCEPTION 0x0000009c error

11 Jan 2014   #1

Windows 7 Home Premium 64-bit

Been having this twice now, both times when playing Assasins Creed 4... Can this be related to the program/software error or is this something more serious? I'm using MSE as AV.

Also, in case someone wants some further details, I'll add in minidump files.

Thanks in advance.

My System SpecsSystem Spec
12 Jan 2014   #2

Windows 7 Home Premium 64-bit

My System SpecsSystem Spec
12 Jan 2014   #3
Microsoft MVP

Windows 7 Ult. x64

More information needed.

1. Download this .BAT file to your desktop
2. Right-click and 'Run as Administrator'
3. Locate .ZIP file on desktop and upload here.

My System SpecsSystem Spec

12 Jan 2014   #4
Microsoft MVP

Windows 7 Ult. x64

In the meantime, I've had a quick look at the latest dmp file.

2: kd> lmvm intelppm
start             end                 module name
fffff880`041e8000 fffff880`041fe000   intelppm   (pdb symbols)          c:\symbols\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb
    Loaded symbol image file: intelppm.sys
    Mapped memory image file: c:\symbols\intelppm.sys\4A5BC0FD16000\intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 08:49:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
See if a driver is available for the intelppm.sys Intel Processor driver by searching on the Intel site:

If there is no driver available, you might have to perform a clean install - see this
My System SpecsSystem Spec


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