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Windows 7: BSOD happens don't know how to troubleshoot have the SFdebugfiles

13 Jan 2014   #1

Windows 7 Ultimate x64
BSOD happens don't know how to troubleshoot have the SFdebugfiles

Recently I've cleaned out my PC used compressed air to clean out the dust bunnies. Removed my graphics card and my CPU fan but not heat-sink. After this I had troubles getting my computer to start up imediately and after a while of doing random things to my computer it would start up again. But now I'll be in the middle of playing video games or just listening to music on my computer and it will restart randomly. Tried starting it in safe-mode and received this in the problem signatures.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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My System SpecsSystem Spec
14 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi Manfredson101. It is a display/graphics failure.

First re-check that everything is properly seated after that partial dismantle you have done.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800fc914e0, fffff8800f9a60dc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a30dc )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800fc914e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9a60dc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:

fffff880`0f9a60dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f894a49)],0






fffff880`021c8a48 fffff880`0fca9140 : 00000000`00000116 fffffa80`0fc914e0 fffff880`0f9a60dc ffffffff`c000009a : nt!KeBugCheckEx
fffff880`021c8a50 fffff880`0fc7c867 : fffff880`0f9a60dc fffffa80`0ef36000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`021c8a90 fffff880`0fca8f4f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0fc914e0 fffff880`0fd77f3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`021c8b40 fffff880`0fd7803d : fffffa80`0efc4660 00000000`00000080 00000000`00000000 fffffa80`0ef24280 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`021c8bc0 fffff800`0316f2ea : 00000000`02254c2e fffffa80`0ef57060 fffffa80`0c6e6b30 fffffa80`0ef57060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`021c8c00 fffff800`02ec38e6 : fffff800`0304de80 fffffa80`0ef57060 fffff800`0305bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`021c8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`0f9a60dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f894a49)],0

SYMBOL_NAME:  nvlddmkm+9a30dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f003000 fffff880`0fc4c000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
    CheckSum:         00C19112
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 Jan 2014   #3

Windows 7 Ultimate x64

Thank you Arc! I ended up just pressing down on my graphics card to make sure that it was seated properly, and sure enough after I did this my computer hasn't crashed since. I'm just curious how do you view those files within the zip file after SFdebugfiles for future reference?
My System SpecsSystem Spec

15 Jan 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

You will get all the necessary info in Crash and lockup debug 'How To' - Windows 7 Help Forums

If you think that the issue is really over, please mark this thread as solved.
My System SpecsSystem Spec

 BSOD happens don't know how to troubleshoot have the SFdebugfiles

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