BSOD happens don't know how to troubleshoot have the SFdebugfiles


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD happens don't know how to troubleshoot have the SFdebugfiles


    Recently I've cleaned out my PC used compressed air to clean out the dust bunnies. Removed my graphics card and my CPU fan but not heat-sink. After this I had troubles getting my computer to start up imediately and after a while of doing random things to my computer it would start up again. But now I'll be in the middle of playing video games or just listening to music on my computer and it will restart randomly. Tried starting it in safe-mode and received this in the problem signatures.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800FC914E0
    BCP2: FFFFF8800F9A60DC
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\011314-8252-01.dmp
    C:\Users\Manfred\AppData\Local\Temp\WER-11403-0.sysdata.xml

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      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Manfredson101. It is a display/graphics failure.

    First re-check that everything is properly seated after that partial dismantle you have done.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
    __________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800fc914e0, fffff8800f9a60dc, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+9a30dc )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800fc914e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f9a60dc, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+9a30dc
    fffff880`0f9a60dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f894a49)],0
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`021c8a48 fffff880`0fca9140 : 00000000`00000116 fffffa80`0fc914e0 fffff880`0f9a60dc ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`021c8a50 fffff880`0fc7c867 : fffff880`0f9a60dc fffffa80`0ef36000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`021c8a90 fffff880`0fca8f4f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0fc914e0 fffff880`0fd77f3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`021c8b40 fffff880`0fd7803d : fffffa80`0efc4660 00000000`00000080 00000000`00000000 fffffa80`0ef24280 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`021c8bc0 fffff800`0316f2ea : 00000000`02254c2e fffffa80`0ef57060 fffffa80`0c6e6b30 fffffa80`0ef57060 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`021c8c00 fffff800`02ec38e6 : fffff800`0304de80 fffffa80`0ef57060 fffff800`0305bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`021c8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+9a30dc
    fffff880`0f9a60dc 803d66e9eeff00  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f894a49)],0
    
    SYMBOL_NAME:  nvlddmkm+9a30dc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52b326bc
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f003000 fffff880`0fc4c000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
        CheckSum:         00C19112
        ImageSize:        00C49000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you Arc! I ended up just pressing down on my graphics card to make sure that it was seated properly, and sure enough after I did this my computer hasn't crashed since. I'm just curious how do you view those files within the zip file after SFdebugfiles for future reference?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    You will get all the necessary info in Crash and lockup debug 'How To' - Windows 7 Help Forums

    If you think that the issue is really over, please mark this thread as solved.
      My Computer


 

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